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Express HD 2.0 wont register in Vista


TorontoUser

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The Maxtor drive shows in Device manager under disk drives as OK, but also appears as an "unknown" lower down and I think it's because I just cannot get the Retrospect client to register. The screen comes up to do so, but when I enter my number it just disappears and remains unlicensed.

There is no option to repair it in Vista's uninstall menu..I've already tried uninstalling/reinstalling 4 times now.

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Finally managed to get it to register by totally uninstalling everything, doing a registry clean and then installing when signed in as the Administrator. Apparently this makes a difference from using compatibility mode (despite the fact that I am an Administrator).

I got one touch to work, but only in Admin, not other users. Will post as a separate issue.

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