Updated Qualstar Tape Library & Retrospect Doesn't See Both Drives

[leomac]

I just upgraded our Qualstar 4222i Tape Library with two new SDX 900V (AIT-4) drives and am having trouble getting Retrospect (Multi Server v6.5.350) to recognize both drives -- it only seems to be using one of them. And when I click on Devices and it scans the library it says, "Sony AIT-4 (Device not responding)" at the very top of the device list. I have already updated the drive configuration settings on my Qualstar library to reflect the new drives installed, and have updated the Tape Drives drivers in the Windows Device Manager -- though both drivers are now disabled. (I believe Retrospect did this.) And the driver for the Medium Changer says "Unknown Medium Changer Device", as it always has.

 

What do I need to do in Retrospect to get it to recognize the new AIT-4 drives and work properly?

[yingqing]

Make sure you installed the latest Retrospect Driver Update for V6.5.350. http://www.emcinsignia.com/en/supportupdates/updates/retrospect/archive/#UPDATETYPE14

 

And read the device support info: http://www.emcinsignia.com/supportupdates/technical/retrospect/detail/?id=9349

[leomac]

I already upgraded to the latest Retrospect Driver (5.4.110) quite some time ago, and, according to the device support info you supplied, the drives should be compatible with Restrospect v6.5. Any other ideas?

[gheinonen]

The library (changer) should be disabled in the device manager - indicated by a red X over the icon. Retrospect has its own controls when launched that would interfere if Windows drivers were in charge.

 

I thought this was also true for the drives, however I just noticed my drives are not disabled, although they are connected via Qualstar Fibre Channel Option and the fibre bridge is disabled as well...

 

Does the 4222 use a virtual interface in the control panel such as "a,b,c,d" to assign and configure the tape drives as a group?

 

I know the SCSI ids need to be in order (Changer id=0, Drive 1 id=1, Drive 2 id=2, etc) for the library to have control of drives.