Cant get client to work: error 1101

[hlamster]

I had a problem with my hard disk and did a clean restore. Retrospect no longer worked so I downloaded a a copy, installed it and put in the license so that it appears to be working correctly. I have had no problem backing up the hard drives on this main computer. When I try to add another computer I get the error "Cant track volumes, error - 1101 (file/directory not found).

 

I removed the client software and reinstalled it. I can see and copy/delete files from over the network form the client computer with no problems. I have AOL anti-virus but have disabled all firewalls on both machines. The thing that drives me crazy is that Windows Explorer has no trouble seeing and providing access to the files on the client machine. So it does not appear to be a network problem. How do I get Retrospect to see the volume on the client machine.

 

I am running 7.5.324 on the master and 7.5.116 on the client. I was able to do this before the reinstall. Thje license shows backup clients 2 pack - 1 used, 1 available.

 

Thanks/Hal

[hlamster]

Has anyone had a chance to look into the above?

I would appreciate any suggestions as what to do next.

Thanks/Hal

[hlamster]

I have not heard from anyone on this and I am unable to properly back

up my wife's computer. Any help would be appreciated.

 

Thanks/Hal

[AmyJ]

Hi Hal -

 

To be clear, does the problem happen when you try to add (login) the client or when you try to back it up?

 

Make sure you go to Configure > Clients and 'Forget' any references to this client, and then try to Add it again.

 

Amy

[hlamster]

It occurs when I go to Configure Clients then select the client (JanesToshiba) then click on Volumes.

 

I have tried removing the client spec and adding it back in.

I have tried reinstalling the client on JanesToshiba.

All to no avail.

 

The only thing I have not tried is reinstalling Retrospect on my main

computer. I don't see how that should help so I haven't done it yet.

 

I have access to JanesToshiba from my computer via Windows Explorer.

I can map her drive to my machine.

 

I can back up most of her machine that way, but not the registry, the

Documents and Settings or the Program Files directories as WinXP locks

those from network access.

[hlamster]

Amy:

 

Sorry I was so rude as to not thank you for your reply. So a

belated thanks for any help you can provide.

 

Also, the other thing that may be relevant is that I installed the MccCaffee

Anit-Virus from AOL switching from Norton. I disabled the firewall on both

machines but have left the anti-virus running. I did however test it even with

the anti-virus stopped and unloaded but not removed on both machines. Same

result.

 

Thanks again/Hal

[AmyJ]

Hi Hal -

 

Can you try deleting (or renaming) the Retrospect folder located at

 

C:\Documents and Settings\All Users\Application Data\ -- this is a hidden folder. You must have the OS set to show all files and folders.

 

That the client was working fine with your old Retrospect install (prior to restore/reinstall) would tend to point to a problem on the application side rather then the client side.

 

It couldn't hurt to uninstall, reboot and reinstall the application.

 

Thanks,

Amy

[hlamster]

Ami:

 

Thanks. I just downloaded the latest version and it "seems" to be working. It sees

the client and allowed my to schedule a backup.

 

The only puzzling thing is that the new version is supposed to be 7.5.390 but when

I go to my about box it says version 7.5.324!!!

 

Thanks/Hal