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missed Licenc-key, scripts and backup-sets after server-restart


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Hallo,

 

we use Retrospect 7.5 Small-Business-Server at any networks. in the last 2 Month i had several times the following problem:

 

After a restart a Server (i can not say whether retrospect was open or the server hanging slow, the customer restart the server) has retrospect forgot the licenc-key and all scripts are lost, and the backup-sets are unknown!

 

is the symptom known? i can not found any information to this problem (my englisch is bad and there are not a german knowledge-base or forum?).

 

Thanks for any help

 

jens

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Chances are Retrospect was open when the customer restarted the computer. This most likely corrupted the configuration files. You can restore older ones if you choose, the file is C:\Documents and Settings\All Users\Application Data\Retrospect\Config75.dat. The smarter thing to do would be to tell them to close Retrospect before shutting down or restarting the server.

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