Jump to content

Defective Drive?


Recommended Posts

I have a Hammer 320GB external drive (new, purchased 1 week ago). Just installed Retro HD Express 2.0, after about 25GB (out of 60GB) are backed up the backup fails. The drive disappears. In device manager I get a yellow triangle with error 43.


Noticed when it was backing up the drive was getting very warm. This was repeated 3 times. Then tried using Windows XP Pro ntbackup.exe (backup that came with XP Pro), the backup was successful and the drive did not get warm. This was repeated twice with the same result. A good backup and a cool drive.


I called Staples and they are going to replace the drive, but seeing how XP Backup works I wonder if it is indeed the drive.


P4 3.6 gHz, 4GB Dual Channel 800mHz RAM, 10K RPM Raptor HDD.



Link to comment
Share on other sites

  • 2 weeks later...



New drive repeateadly fails. Getting a write cache error (write caching is disabled on the external HDD so this is sort of confusing) can not tell if the drive disappears before the error or after.


Called EMS support yesterday, after an hour on hold I had other things to do and could not wait any longer.


Completed 5 successful Windows Backup 53GB backups with no problems. Next day I try Retrospect and failed after 20 GB written.


Drive remained very cool using Windows Backup, got very hot using Retrospect.


Do support read these forums?



Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...