RS2 Posted October 26, 2006 Report Share Posted October 26, 2006 Hi! We have Retrospect MultiServer version 7.5.324 and hotfix 7.5.8.101. After I applied the latest hotfix I've encountered the following error on a couple of files and folders: - 10/20/2006 8:22:45 PM: Copying Name on sgsql2 10/20/2006 8:22:45 PM: No files need to be copied File "E:\Name\BIN\": can't read security information, error -1017 (insufficient permissions) 10/20/2006 8:24:31 PM: Snapshot stored, 2,284 KB 10/20/2006 8:28:06 PM: 1 execution errors Duration: 00:05:21 (00:01:56 idle/loading/preparing) I've checked and verified that the Retrospect user can access the file and read the security permissions. I even get the same errors when letting retrospect run under the domain admin account. How should I procced to pinpoint the cause fot this? Kind regards RS2 Quote Link to comment Share on other sites More sharing options...
RS2 Posted November 2, 2006 Author Report Share Posted November 2, 2006 I've noticed that only some of our NT and Windows 2000 Servers are effected, no server running 2003. Any hints, please? Quote Link to comment Share on other sites More sharing options...
RS2 Posted December 4, 2006 Author Report Share Posted December 4, 2006 The error is related to open file backup. If I diseable open file backup for a script that has problem with a windows 2000 or windows NT server (recieving error -1017), the errors are gone. But I need to have open file backup enabled. Any ideas? Quote Link to comment Share on other sites More sharing options...
RonaldL Posted December 4, 2006 Report Share Posted December 4, 2006 Does the error go away if you remove the hotfix? It's located in c:\Program Files\Retrospect\Retrospect 7.5\rdu.rpx. You can move this file to a different folder and run a test backup of the systems that are giving you this error. You can manually install an earlier hotfix from this KB article: http://kb.dantz.com/article.asp?article=7946&p=2 Quote Link to comment Share on other sites More sharing options...
RS2 Posted December 5, 2006 Author Report Share Posted December 5, 2006 Thanks I'll try that... <10 minutes later> I get the same error with out rdu.rpx (I checked the about menu to be sure it didnt load). So maybee it was just a coincidence that the error occured after applying the hotfix. I'll try disabling the antivirus... Quote Link to comment Share on other sites More sharing options...
RS2 Posted December 5, 2006 Author Report Share Posted December 5, 2006 It is the antivirus... its interfering with retrospects own open file backup for windows 2000. The choice is dont use open file backup or down grade the antivirus agent until its fixed. BTW we are using F-secure antivirus. Quote Link to comment Share on other sites More sharing options...
Johan1 Posted February 26, 2007 Report Share Posted February 26, 2007 I have an identical issue with the same components involved : Retrospect combined with a repackaged F-Secure antivirus solution. My provider (who is the supplier for a repackaged version of the F-secure antivirus solution) is not responsive. The answers I have received are : - reinstall F-Secure : does not work - this behaviour is a normal function of the auto-protect - disable the auto-protect functionality - you can not disable the auto-protect via a schedule or another automated method Have you received acknowledgement from F-Secure that this is a known issue? Are they fixing this issue? Can you share the version information of the F-Secure antivirus you use? The best lead I have is that F-Secure is hard at work on an updated Vista enabled version due somewhere in May 2007. Hopefully, that version will resolve the conflict between Retrospect and F-Secure on the open-file backup. The workaround I have at the moment is to disable the F-Secure product manually before the backup starts and then to enable it afterwards. Quote Link to comment Share on other sites More sharing options...
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