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Error -1017 on a couple of files after applied last hotfix


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We have Retrospect MultiServer version 7.5.324 and hotfix After I applied the latest hotfix I've encountered the following error on a couple of files and folders:


- 10/20/2006 8:22:45 PM: Copying Name on sgsql2

10/20/2006 8:22:45 PM: No files need to be copied

File "E:\Name\BIN\": can't read security information, error -1017 (insufficient permissions)

10/20/2006 8:24:31 PM: Snapshot stored, 2,284 KB

10/20/2006 8:28:06 PM: 1 execution errors

Duration: 00:05:21 (00:01:56 idle/loading/preparing)


I've checked and verified that the Retrospect user can access the file and read the security permissions. I even get the same errors when letting retrospect run under the domain admin account.


How should I procced to pinpoint the cause fot this?


Kind regards



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  • 1 month later...

The error is related to open file backup. If I diseable open file backup for a script that has problem with a windows 2000 or windows NT server (recieving error -1017), the errors are gone. But I need to have open file backup enabled.


Any ideas?

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Does the error go away if you remove the hotfix? It's located in c:\Program Files\Retrospect\Retrospect 7.5\rdu.rpx. You can move this file to a different folder and run a test backup of the systems that are giving you this error.


You can manually install an earlier hotfix from this KB article: http://kb.dantz.com/article.asp?article=7946&p=2

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Thanks I'll try that...


<10 minutes later>


I get the same error with out rdu.rpx (I checked the about menu to be sure it didnt load). So maybee it was just a coincidence that the error occured after applying the hotfix.


I'll try disabling the antivirus...

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  • 2 months later...

I have an identical issue with the same components involved : Retrospect combined with a repackaged F-Secure antivirus solution.


My provider (who is the supplier for a repackaged version of the F-secure antivirus solution) is not responsive.


The answers I have received are :

- reinstall F-Secure : does not work

- this behaviour is a normal function of the auto-protect

- disable the auto-protect functionality

- you can not disable the auto-protect via a schedule or another automated method


Have you received acknowledgement from F-Secure that this is a known issue? Are they fixing this issue? Can you share the version information of the F-Secure antivirus you use?


The best lead I have is that F-Secure is hard at work on an updated Vista enabled version due somewhere in May 2007. Hopefully, that version will resolve the conflict between Retrospect and F-Secure on the open-file backup.


The workaround I have at the moment is to disable the F-Secure product manually before the backup starts and then to enable it afterwards.

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