stre0185 Posted June 27, 2002 Report Share Posted June 27, 2002 Hi, I recently downloaded and installed the latest trial version of Express, and I'm attempting my first backup, but I keep getting error 206. I've tried everything suggested elsewhere on Dantz's site and what I can think of. Below are the stats on my computer and the text from the log of my latest attempt. I used Nero to look at the disk that I used in my last attempt and below is what it could tell me. I have the list of media that the manufacturer of my burner (Plextor) recommends, but I haven't been able to determine whether my media is on the list. However, my media is TDK and there are lots of TDK products on the list, and I haven't had any problems using the media with other applications and the same burner. My burner, a PlexWriter PX-R412Ce, is on Dantz's supported hardware list. Dantz notes that Express can't use the burner at its highest rated speed, but doesn't give any information about what, if anything, to do about that. I haven't been able to find any way to force my burner to write at lower speeds when using Express. Any suggestions? Thanks, Stephen Computer info:color=blue> custom built PC Intel Pentium II 350 Mhz Physical Memory (K): 392,560 ASUS P2B-DS motherboard with with on-board Adaptec AIC-789x PCI Ultra2 SCSI Adapter driver: aic78u2 version 3.02 (most recent version) BIOS Version: Award Modular BIOS v4.51PG revision 1007 IBM IDE hard drive OS:color=blue> NT 4.0 SP 6a CD burner:color=blue> PlexWriter PX-R412Ce ("e" indicates external) Firmware version 1.07 (the most recent version) Retrospect log info:color=blue> Retrospect Express version 5.6.132 Launched at 6/26/2002 4:40 PM Retrospect Driver Update, version 2.7.117 Executing Immediate Backup at 6/26/2002 4:53 PM To backup set 1stB-Up_062602... 6/26/2002 4:53:26 PM: Copying Drive C (C:) Additional error information for device "Plextor CD-R" [2:4], Sense > f0 00 03 00 01 64 14 0a 00 00 00 00 0c 07 00 00 00 00 (PLEXTOR |CD-R PX-R412C |1.07) Trouble writing: "1-1stB-Up_062602" (169869312), error -206 (drive reported a failure: dirty heads, bad media, etc.) 6/26/2002 5:00:12 PM: Execution stopped by operator Remaining: 11969 files, 1.1 GB Completed: 0 files, zero KB Performance: 0.0 MB/minute Duration: 00:06:45 (00:00:44 idle/loading/preparing) 6/26/2002 5:00:12 PM: Execution stopped by operator Total duration: 00:06:45 (00:00:44 idle/loading/preparing) Nero disc info:color=blue> Track 01: 0:02.00 0:35.02 (6MB), Data (mode 1) Track 02: 0:39.02 0:07.10 (2MB), Data (mode 1) Link to comment Share on other sites More sharing options...
AmyJ Posted June 27, 2002 Report Share Posted June 27, 2002 Thank you for all the configuration information! It always helps to see the whole picture. The error you mentioned is a device error, and is caused by problems either with the CD, the drive, or something else along your SCSI chain. The first thing you want to try is a new disc. If the new disc works, then the disc you are seeing the error with is bad. If not, try another brand. If you see the error on all discs, you should look into the following possibilities: 1) Was ASPI installed correctly? Run ASPICHK (in the Retrospect Program Files folder) to make sure ASPI is "green." If not, try a reinstall. If you still have problems, consult the Retrospect User's Guide or Adaptec's website. 2) Update your SCSI card's drivers to their latest version (if this is a SCSI device). Even if the card is brand new, there may be updated drivers. Consult the manufacturer's website. 3) another device on your SCSI bus is interfering with the CD-R drive's communication. Turn off your PC and the SCSI devices. Make sure your SCSI ID numbers don't conflict. Disconnect all SCSI devices except for the CD-R drive. 4) you have a bad cable. Replace the SCSI cable that connects the CD-R drive to the computer after removing other devices and cables from the SCSI chain. 5) you are missing a terminator or have a bad terminator. The last device and ONLY the last device in your SCSI chain needs to be terminated. Try replacing the terminator if you already have one on the chain. 6) the computer may be having a problem. Install Retrospect on another PC and try the CD-R drive there as the only device. 5) the drive may be defective. If you have implemented all of the preceding steps and get failures on multiple CD-Rs after changing cables, terminators and computers, then the drive, being the only factor that has not changed, is the culprit--send it back to your vendor for repairs. Link to comment Share on other sites More sharing options...
stre0185 Posted June 28, 2002 Author Report Share Posted June 28, 2002 The first suggestion was the right one, thanks Amy! One of the things that threw me off track is that the Express user's guide states that Express doesn't need the ASPI layer in NT and 2000, that it uses the NT Passthrough API instead. Sleeping a little more easily now, Stephen Link to comment Share on other sites More sharing options...
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