jbp006 Posted June 25, 2002 Report Share Posted June 25, 2002 I am trying to uninstall Retrospect 5.6 from win2000. The uninstaller fails from Add/Remove Programs, so I am going to manually uninstall according to the article P008. The two things that I am concerned about is: 1. this article is for 5.1 2. I can not find the three files that this articles say to remove on my system: C:\WINNT\remreg.dll C:\WINNT\system32\dantz.scr C:\WINNT\system32\retroclient.cpl Should I just skip over these and continue?? Link to comment Share on other sites More sharing options...
lv2ski Posted June 25, 2002 Report Share Posted June 25, 2002 If they are not there (and you are searching for hidden files too) then that is fine. Remove all that you can and reboot. At that point you should be ok! Link to comment Share on other sites More sharing options...
jbp006 Posted June 25, 2002 Author Report Share Posted June 25, 2002 i did this, now i can not re-install retrospect express 5.6 Link to comment Share on other sites More sharing options...
AmyJ Posted June 25, 2002 Report Share Posted June 25, 2002 Manually uninstalling Retrospect: 1) Uninstall Retrospect using the Remove function in Add/Remove Programs 2) Reboot. 3) Go to your Program Files folder, find the Dantz folder, and open it. If there is only one item in it named "Retrospect", then go up one level, and put the Dantz folder into the Recycle bin. If you have other Dantz products installed, simply put the Retrospect folder into the Recycle bin. Empty the Recycle bin. 4) Open the registry editor, by typing "regedit" into the Run prompt (under the Start menu). 5) Search for "Dantz", and delete all entries you find. After your first search, you can type F3, to "Find Again" on "Dantz", to help make the process quicker. 6) Go back to the top of the registry, and search for "Retro", deleting any entries you may find. That is it. You have now completely removed Retrospect from your system. You can then reboot and reinstall the program. If you go through these steps and are still unable to install Retrospect, please include any error messages you are receiving during installation, along with any other relevant details. Link to comment Share on other sites More sharing options...
jbp006 Posted June 25, 2002 Author Report Share Posted June 25, 2002 i can not use the add/remove programs utility. That is why I am trying to manually uninstall. Should i skip over that step? Link to comment Share on other sites More sharing options...
AmyJ Posted June 25, 2002 Report Share Posted June 25, 2002 Yes - if the Add/Remove programs option is unavailable, please continue on with the other steps. Link to comment Share on other sites More sharing options...
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