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What causes retrospect to show tape drive device busy when it is not????




Compaq AIT35 IDE Drive continually showing busy even after reboot.


When drive was replaced by compaq it worked for 3 days and then started to show busy after a backup.


How do i shutdown retrospect device drivers or auto run service in w2k server.


Please someone must have an idea


Thank u 4 any help that may be given.



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Busy is reported when the backup device is being communicated to by two different processes, or there is hardware trouble that impairs communication with the device.


- Third-party software conflicts. If other backup applications are present on your system, they should be uninstalled. Installed device drivers may also be interfering with Retrospect’s internally-loaded drivers. Check to see what software or drivers might be present on your system that could attempt to communicate with or control the backup device.


- Hardware communication problems. Check the physical connection to the computer (i.e., cables) and, if you are using a SCSI device, the termination for the device. Also check any settings for the device that might be present in the operating system.


- Try disabling the Windows driver for the tape drive under the Device Manager



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