echeng Posted February 4, 2003 Report Share Posted February 4, 2003 Hello, all! I have a Promise Connectstor II NAS, which is working fine (I can write and read files on it). It was working fine with firmware v1.0.0.8, but it has a 2GB file size limitation, which is unfortunate. So, I upgraded it to v1.0.0.14, which supports file sizes larger than 2GB. I am using Retrospect Backup v5.6 on Windows XP Professional. Now, using the "Duplicate" feature works, but backup does not, even with the simplest test case. Here's a log of me trying to back up my favorites folder. "Echengnas" is the name of the NAS box: - 2/3/2003 7:28:44 PM: Copying Favorites on WinXP (C:) MapError: unknown Windows error 124 TFileLoc::Delete: UDeleteFile failed, \\Echengnas\BACKUP_POOPY\Rtr1AE.tmp, winerr 124, error -1001 MapError: unknown Windows error 124 TFileLoc::Delete: UDeleteFile failed, \\Echengnas\BACKUP_POOPY\Rtr1AF.tmp, winerr 124, error -1001 2/3/2003 7:28:45 PM: Execution incomplete Remaining: 1089 files, 1,198 KB Completed: 0 files, zero KB Performance: 0.0 MB/minute MapError: unknown Windows error 124 TFileLoc::Delete: UDeleteFile failed, \\Echengnas\BACKUP_POOPY\poopy_files.rbf.rfc, winerr 124, error -1001 ---- Any tips? This is highly unfortunate! Thanks for any help you can offer... Quote Link to comment Share on other sites More sharing options...
echeng Posted February 6, 2003 Author Report Share Posted February 6, 2003 So, it turns out that I get the same error with Retrospect tries to delete a file when using the Duplicate feature (instead of Backup). Has no one seen this before? Quote Link to comment Share on other sites More sharing options...
AmyJ Posted February 6, 2003 Report Share Posted February 6, 2003 Quote: So, it turns out that I get the same error with Retrospect tries to delete a file when using the Duplicate feature What happens if you manually drag a folder(s) over to the RAID through Windows Explorer and then try to delete them? Is there any information in the Windows Event Log? Quote Link to comment Share on other sites More sharing options...
echeng Posted February 7, 2003 Author Report Share Posted February 7, 2003 It works without problems. This is very strange! Quote: What happens if you manually drag a folder(s) over to the RAID through Windows Explorer and then try to delete them? Is there any information in the Windows Event Log? Quote Link to comment Share on other sites More sharing options...
AmyJ Posted February 7, 2003 Report Share Posted February 7, 2003 Is there any information in the Windows Event Log? What happens with a test backup to the C: drive? Quote Link to comment Share on other sites More sharing options...
echeng Posted February 9, 2003 Author Report Share Posted February 9, 2003 Quote: Is there any information in the Windows Event Log? What happens with a test backup to the C: drive? No information in the event log, but good point about a test backup to the C: drive. I'll try that! (will be gone until Feb 28th, but will write again then!) thanks for all your help... Quote Link to comment Share on other sites More sharing options...
echeng Posted March 3, 2003 Author Report Share Posted March 3, 2003 It works perfectly to my local hard drive. This is starting to be really upsetting. Will Retrospect 6.0 be any different than 5.6? I hesitate to upgrade if it may not work!! Quote: Is there any information in the Windows Event Log? What happens with a test backup to the C: drive? Quote Link to comment Share on other sites More sharing options...
echeng Posted March 24, 2003 Author Report Share Posted March 24, 2003 I've upgraded to the trial version of Retrospect Backup 6.0, and it is still failing with the same error. I guess Retrospect isn't the right backup program for me. --- - 3/23/2003 4:00:49 PM: Copying Travel - Vol 2 on Photos (E:) MapError: unknown Windows error 124 TFileLoc::Delete: UDeleteFile failed, \\Echengnas\TRANSIENT\test\Rtr24.tmp, winerr 124, error -1001 MapError: unknown Windows error 124 TFileLoc::Delete: UDeleteFile failed, \\Echengnas\TRANSIENT\test\Rtr25.tmp, winerr 124, error -1001 MapError: unknown Windows error 124 TFileLoc::Delete: UDeleteFile failed, \\Echengnas\TRANSIENT\test\Rtr26.tmp, winerr 124, error -1001 MapError: unknown Windows error 124 TFileLoc::Delete: UDeleteFile failed, \\Echengnas\TRANSIENT\test\Rtr27.tmp, winerr 124, error -1001 3/23/2003 4:00:50 PM: Execution incomplete Remaining: 6181 files, 9.4 GB Completed: 0 files, zero KB Performance: 0.0 MB/minute Duration: 00:00:01 (00:00:01 idle/loading/preparing) Quote Link to comment Share on other sites More sharing options...
echeng Posted March 24, 2003 Author Report Share Posted March 24, 2003 I should also mention that I've been trying out other backup utilities, and all of them (so far) have worked with the Connectstor II NAS box... Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 24, 2003 Report Share Posted March 24, 2003 Make sure you are following the login directions outlined in this document: http://www.dantz.com/index.php3?SCREEN=kbase&ACTION=KBASE&id=26668 Quote Link to comment Share on other sites More sharing options...
echeng Posted March 24, 2003 Author Report Share Posted March 24, 2003 thanks for the suggestion! I've read it, and I have followed the directions properly, I believe. I *can* back up to it if I use the old Connectstor firmware, but each file is limited to 2GB, so it's not very useful. "DUplicate" works, in this instance. However, when I update the Connectstor firmware, Retrospect stops working (with the above errors), but other backup programs work, and I can access files and folders on the box without any problems! Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 24, 2003 Report Share Posted March 24, 2003 The Disk backup set in 6.0 will not have a 2GB issue. It uses 600mb chunks for storing the data. Quote Link to comment Share on other sites More sharing options...
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