Rich Posted May 23, 2002 Report Share Posted May 23, 2002 Configuration: NT Server 4 running Retrospect Server 5.6.132 Windows 98/2000 clients Sony TSL SA-500C Autoloader Retrospect Driver Update 2.6.106 About once or twice a week, Retrospect Server hangs while backing up a client. By "hangs" I mean that a few clients are typically backed up successfully, then a client is started, and never finishes, to be seen when we come in in the morning (this script runs nights/weekends). This happens on a random client--not the same one every time. After this behavior is seen, Retrospect server stops responding and can only be quit by killing its task. However, the GUI remains unresponsive upon relaunching the program and normal operation can only be restored by a restart of the server machine. No error messages are observed related to this issue. Other operations (printing, for example) work fine. What we've tried: Upgrading Retrospect to a newer build, reinstalling SCSI adapter drivers, reinstalling NIC drivers, reinstalling TCP/IP, upgrading the firmware and driver for the Sony autoloader, and enabled NT SCSI passthrough. Can anyone help? Please? I'm at wit's end. Thanks, -Rich Quote Link to comment Share on other sites More sharing options...
lv2ski Posted May 28, 2002 Report Share Posted May 28, 2002 I think what we need to do first is figure out if this is a device related hang or if it's something else. The best thing to do is to run the backups to a FILE Backupset. A File Backupset gets saved to a hard drive. See if you have any problems. If you don't....then it has to be related to some type of Hardware issue... If you DO have problems doing a File backupset, then it might be a network related hang or a data hang. We would have to investigate from that point. Quote Link to comment Share on other sites More sharing options...
VaTech1 Posted June 21, 2002 Report Share Posted June 21, 2002 We have the same problem. NT box, 5 tape changer. This began happening after we moved all the clients to Windows2000.It will freeze on a client while building the snapshot. Quote Link to comment Share on other sites More sharing options...
VaTech1 Posted June 21, 2002 Report Share Posted June 21, 2002 Note we are using Retrospect 5.15 Quote Link to comment Share on other sites More sharing options...
lv2ski Posted June 21, 2002 Report Share Posted June 21, 2002 I still believe what we need to do first is figure out if this is a device related hang or if it's something else. The best thing to do is to run the backups to a FILE Backupset. A File Backupset gets saved to a hard drive. See if you have any problems. If you don't....then it has to be related to some type of Hardware issue... If you DO have problems doing a File backupset, then it might be a network related hang or a data hang. We would have to investigate from that point. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.