Freeze at startup

[CFB]

I installed Retrospect 5.6 on my Win2K workstation and setup scheduled backups. It ran fine for a couple of months, the I realised that it wasn't backing up. When I tried to start it from the Start menu, it would just freeze at startup. I then did the following;

 

 

 

uninstalled & rebooted

 

logged on as an administrator and installed Retrospect

 

copied the driver patch file, that I had previousley found on the Dantz site

 

rebooted

 

logged on as an administrator

 

started retrospect, entered the licence code and did a default backup

 

used the default settings in disaster recovery to copy disaster recovery instructions to a floppy

 

restarted

 

ran retrospect

 

started EasyScript

 

selected "only this computer"

 

used the default backup set names

 

set the backup time to 22:00 (alternating the tapes weekly)

 

selected start now

 

in the morning, I restarted my computer

 

when I try to start Retrospect, it freezes, just like it did before!!!

 

 

[CFB]

While Retrospect is frozen at it's splash screen, my Windows 2000 Pro task manager, shows the following;

 

 

 

Applications tab

 

Retrospect is not shown on the list of running applications

 

 

 

Processes tab

 

Retrospect.exe shows 0-4% CPU usage and Mem Usage of 11,348K

[bkmckenzie]

I am having the same issue.

 

 

 

I was told by support to disable unattended backup reboot and then re-enable it and reboot again to reinstall. Unfortunately this did not fix this for me.

 

 

 

In addition I show MSTask.exe being hung in the applications portion of Task Manager

[lv2ski]

Do you have any USB smart card readers attached?

 

 

 

Have you turned off all your virus software?

 

Have you turned off System Restore?