Client not visible (error -1028)

[gsrubin]

I'm running Retrospect Backup 5.1.167. Recently changed one of my clients to Panther and it is no longer visible to Retrospect. I've checked that the client machine is accessible over the network from the backup server and it appears in the client database as "responding". Also checked that the client is "on" (Client software version 5.1.109). But when I try to configure the client I get the "client not visible (error -1028) message.

 

Any suggestions welcome.

[natew]

Hi

 

I imagine the firewall on the Panther machine is blocking Retrospect client communication.

This should help:

http://www.dantz.com/index.php3?SCREEN=kbase&ACTION=KBASE&id=27254

 

 

Nate

[gsrubin]

Thanks for the lead. It was a firewall problem. The Knowledgebase article is a bit out of date. The solution is:

 

Go to System Preferences

Open Sharing

Select Firewall

Click on New...

Select Retrospect on pull down Port menu

Make sure Retrospect is on the list of allowed ports and that the checkbox is checked

 

This procedure does not seem to be required for Mac OS 10.2 and Retrospect does not appear on the allowed port list. Nevertheless it works there.

[natew]

Hi

 

It is actually required on 10.2 - thats what prompted the creation of that article in the first place. Something must be funny on your OSX 10.2 machine for the port to be missing...

 

Nate

[gsrubin]

The port wasn't missing. It's just that the Firewall wasn't turned on, so it didn't matter. I guess that 10.3 turns on Firewall security by default, so the port has to be checked.