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Windows Desktop V18 error at tstring.cpp-2385


russellg
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I'm getting the following error when trying to start a backup:

Retrospect has encountered a serious error:
    Assertion failure at "tstring.cpp-2385"

A log of this error has been written to the file "assert_log.utx".

I'm running Retrospect Desktop version 18.0.0.444 on Windows 10 version 20H2 build 19042.985. I tried rebooting as well as uninstalling and reinstalling Retrospect.

I created a support ticket and included the zipped directories created by the Retrospect Support Tool.

Thanks,
Russell

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Update:

This seems to happen when the backup set isn't available. The backup set I was using for this backup was on a NAS that wasn't responding. When I got the network drive working again and could see it in File Explorer, Retrospect was able to back up to it with no problem.

Russell

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  • 2 weeks later...

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