Surface Pro 3 Windows 10 failure

[bignordique]

I have a Surface Pro 3 originally running Windows 8.1.   Retrospect client 8.1.0 (266) has run pretty much flawlessly now for some months.

 

The server is Windows 7 also running Retrospect 8.1.0 (266).

 

I "upgraded" to Windows 10 and Retrospect no longer works.  When I launch a backup it seems to find all the files to be copied and then when it starts copying the files over the Ethernet, Retrospect hangs and eventually errors out.  

 

Strangely, the wired Ethernet on the Surface Pro 3 becomes unusable until I unplug and replug the cable.

 

I disconnected the wired Ethernet and switched over to the WiFi.  Retrospect backups appear to work over the WiFi.

 

I should be able to get by with the WiFi, but prefer wired since its faster and more secure.

 

This probably not a Retrospect problem. 

 

Anyway I thought I would post it here to see if anyone else has had a problem like this.

 

Thanks in advance for any clues.

 

Bignordique

 

 

 

 

[Lennart_T]

It's probably the drivers for the NIC in the Surface Pro 3 that isn't up to date.

As a second option, the firmware on the NIC needs updating.

 

Now, since Windows 10 is new, updated software may not have been released yet.

 

But check the manufacturer's website for more info.

[Scillonian]

Try http://www.microsoft.com/en-gb/download/details.aspx?id=38826 for the latest drivers and firmware.

[bignordique]

Actually got some support from Microsoft.  

 

Strangely, the problem went away when I switched ports on my network switch??

 

Hinky at best.

[Mayoff]

Retrospect 8.1 is not supported on Windows 10. For Windows 10 support, you should use Retrospect 10.

 

As far as the Surface devices, we have not done any testing with tablet configurations.