carternp Posted April 11, 2015 Report Share Posted April 11, 2015 Since installing 10.0.0.213 the workstation on which this software runs never sleeps. If I attempt to make it sleep then after around five seconds it will wake up again. I note that in the release notes there is this entry: [Fixed] Prevent Retrospect server from entering sleep mode during backup (#4080) I'm unclear whether this means that its intended to never allow sleeping but the way I read this is that the fix is intended to prevent sleeping *during a backup* but I am seeing this behaviour when Retrospect is idle. Are there any work rounds for this problem or can this be raised as a bug? I'm happy to supply any further diagnostic information if needed. Thanks. 1 Quote Link to comment Share on other sites More sharing options...
Scillonian Posted April 11, 2015 Report Share Posted April 11, 2015 Full hibernation still works. What I have discovered from my limited testing is that after a restart or cold boot the Retrospect server will enter and exit sleep normally (I use a third party application for scheduled sleep/hibernate and wake) until Retrospect is launched. After Retrospect is launched, and even after it is exited, sleep no longer works. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted April 13, 2015 Report Share Posted April 13, 2015 Try to disable instant scan to see if that helps. Quote Link to comment Share on other sites More sharing options...
Scillonian Posted April 13, 2015 Report Share Posted April 13, 2015 Try to disable instant scan to see if that helps. Will disable Instant Scan ans report back. Quote Link to comment Share on other sites More sharing options...
Scillonian Posted April 14, 2015 Report Share Posted April 14, 2015 Will disable Instant Scan ans report back. Made no difference. I disabled Instant Scan in Retrospect and also stopped and disable the Retrospect Instant Scan service (Control Panel > Administrative Tools > Services). I then exited Retrospect, set the target power state to Suspend (which translates to hybrid sleep in Windows 7) in SmartPower and restarted the machine. After the restart I launched Retrospect and left the machine to carry out its schedule. By the schedule the machine should have gone to sleep just after 23:00 but at 08:00 the next morning it was still running. I connected (RDP) to the machine and changed the target power state to Hibernate and once the inactivity period expired the machine hibernated. Before Retrospect 10 both Suspend and Hibernate SmartPower target States would work but now only Suspend will work if Retrospect 10 has been run on the machine. If Retrospect 10 is never launched after a cold start or restart then Suspend will work but once Retrospect is launched it will fail. Even if Retrospect is closed Suspend will still fail until a restart resets whatever parameter Retrospect 10 has set/changed. Quote Link to comment Share on other sites More sharing options...
carternp Posted April 15, 2015 Author Report Share Posted April 15, 2015 I have instant scan disabled so I concur that I don't think that is the cause. Quote Link to comment Share on other sites More sharing options...
Scillonian Posted April 16, 2015 Report Share Posted April 16, 2015 I have instant scan disabled so I concur that I don't think that is the cause. Are you using any Proactive Backup scripts? I was doing some more troubleshooting with the Windows 'powercfg.exe' utility and found that if Proactive Backup has not been activated (in this case because it is outside scheduled backup period) after Retrospect is launched then Windows sleeps. I will see what happens later after the scheduled backup period. Quote Link to comment Share on other sites More sharing options...
carternp Posted April 17, 2015 Author Report Share Posted April 17, 2015 Yes, I have some Proactive Backup scripts setup, and I agree that this is worth investigating as a cause of the issue. I will do some testing over the weekend and report back. If this is the cause though I think there should be some way of disabling the behaviour through a setting/registry fix etc. Thanks for your help. Quote Link to comment Share on other sites More sharing options...
carternp Posted April 25, 2015 Author Report Share Posted April 25, 2015 Reporting back: I agree that the issue is related to Proactive Backup. As reported above, it appears that if Proactive Backup is active then windows will not sleep. It does not matter whether or not the time is outside the scheduled backup period. Quote Link to comment Share on other sites More sharing options...
carternp Posted August 8, 2015 Author Report Share Posted August 8, 2015 Disappointingly this behaviour wasn't fixed in the latest (10.0.2.119) release. Is there any way to ensure that it's on a bug list or going to be fixed in the next release for those that don't have support contracts? Quote Link to comment Share on other sites More sharing options...
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