Problems updating from 10.0.0 to 10.0.1: Need expert advice please!

[amkassir]

Yesterday I launched Retrospect 10.0.0 and it notified me that 10.0.1 was available. In the past all Retrospect updates have gone without a hitch, so I allowed Retrospect to go ahead and download the update. After relaunching, it asked me to install the server. In the past, it always needed to update the engine so I went ahead.

 

After clicking "Install" to install the server on my Mac, an installer launched. I proceeded. When the installer was almost done, and verifying packages, I got a message that the installer failed. First time this has ever happened.

 

So, I uninstalled Retrospect completely (except for the /Library/Application Support/Retrospect/ folder and its contents) and downloaded 10.0.1 from the Retrospect website, thinking that maybe the first download was corrupted.

 

I reinstalled 10.0.1 and the installer failed again.

 

Then I tried uninstalling Retrospect AND deleting /Library/Application Support/Retrospect/ and starting from scratch. Same result.

 

Maybe there is something wrong with the installer. I spoke with Retrospect tech support for about half an hour and we couldn't get this installation to occur without the error.

 

The console includes the following possibly related lines:

 

12/12/12 7:46:36.226 PM Retrospect[3033]: Error loading /Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit Types: dlopen(/Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit Types, 262): no suitable image found. Did find:

/Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit Types: no matching architecture in universal wrapper

 

12/12/12 7:46:43.776 PM Installer[3048]: CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.

 

12/12/12 7:46:43.983 PM Installer[3048]: Error loading /Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit Types: dlopen(/Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit Types, 262): no suitable image found. Did find:

/Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit Types: no matching architecture in universal wrapper

 

12/12/12 7:46:44.656 PM Installer[3048]: CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.

 

12/12/12 7:46:46.721 PM Installer[3048]: CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.

 

12/12/12 7:46:52.738 PM coreservicesd[63]: Application App:"Installer" [ 0x0/0x24e24e] @ 0x0x7f9b816a4a80 tried to be brought forward, but isn't in fPermittedFrontASNs ( ( ASN:0x0-0x24f24f:) ), so denying.

 

12/12/12 7:46:52.738 PM WindowServer[127]: [cps/setfront] Failed setting the front application to Installer, psn 0x0-0x24e24e, securitySessionID=0x186a4, err=-13066

 

12/12/12 7:46:55.434 PM sudo[3074]: root : TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.WhxBlL/Scripts/com.retrospect.RetrospectEngine.pkg.erXHWw ; USER=root ; COMMAND=/bin/launchctl unload /Library/LaunchDaemons/com.retrospect.launchd.retroengine.plist

 

12/12/12 7:46:55.461 PM sudo[3076]: root : TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.WhxBlL/Scripts/com.retrospect.RetrospectEngine.pkg.erXHWw ; USER=root ; COMMAND=/bin/launchctl unload /Library/LaunchDaemons/com.roxio.launchd.retroengine.plist

 

12/12/12 7:46:55.485 PM sudo[3078]: root : TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.WhxBlL/Scripts/com.retrospect.RetrospectEngine.pkg.erXHWw ; USER=root ; COMMAND=/bin/launchctl unload /Library/LaunchDaemons/com.retrospect.retroengine.plist

 

12/12/12 7:47:00.511 PM sudo[3081]: root : TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.WhxBlL/Scripts/com.retrospect.RetrospectEngine.pkg.erXHWw ; USER=root ; COMMAND=/bin/rm /Library/LaunchDaemons/com.retrospect.launchd.retroengine.plist

 

12/12/12 7:47:00.532 PM sudo[3083]: root : TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.WhxBlL/Scripts/com.retrospect.RetrospectEngine.pkg.erXHWw ; USER=root ; COMMAND=/bin/rm /Library/LaunchDaemons/com.roxio.launchd.retroengine.plist

 

12/12/12 7:47:00.554 PM sudo[3085]: root : TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.WhxBlL/Scripts/com.retrospect.RetrospectEngine.pkg.erXHWw ; USER=root ; COMMAND=/bin/rm /Library/LaunchDaemons/com.retrospect.retroengine.plists

 

12/12/12 7:47:00.575 PM sudo[3087]: root : TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.WhxBlL/Scripts/com.retrospect.RetrospectEngine.pkg.erXHWw ; USER=root ; COMMAND=/bin/rm -rf /Library/Application Support/Retrospect/RetrospectEngine.bundle

 

12/12/12 7:47:00.597 PM sudo[3089]: root : TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.WhxBlL/Scripts/com.retrospect.RetrospectEngine.pkg.erXHWw ; USER=root ; COMMAND=/bin/rm -rf /Library/Application Support/Retrospect/Retrospect 8.1 Driver Update.rpx

 

12/12/12 7:47:00.617 PM sudo[3091]: root : TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.WhxBlL/Scripts/com.retrospect.RetrospectEngine.pkg.erXHWw ; USER=root ; COMMAND=/bin/rm -rf /Library/PreferencePanes/Retrospect.prefPane

 

12/12/12 7:47:00.638 PM sudo[3093]: root : TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.WhxBlL/Scripts/com.retrospect.RetrospectEngine.pkg.erXHWw ; USER=root ; COMMAND=/bin/rm -rf /Library/PreferencePanes/RetrospectServer.prefPane

 

12/12/12 7:47:01.172 PM sudo[3096]: root : TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.WhxBlL/Scripts/com.retrospect.RetrospectInstantScan.pkg.qj5oUp ; USER=root ; COMMAND=/bin/launchctl unload /Library/LaunchDaemons/com.retrospect.retroisa.plist

 

12/12/12 7:47:06.202 PM sudo[3099]: root : TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.WhxBlL/Scripts/com.retrospect.RetrospectInstantScan.pkg.qj5oUp ; USER=root ; COMMAND=/bin/rm /Library/LaunchDaemons/com.retrospect.retroisa.plists

 

12/12/12 7:47:06.225 PM sudo[3101]: root : TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.WhxBlL/Scripts/com.retrospect.RetrospectInstantScan.pkg.qj5oUp ; USER=root ; COMMAND=/bin/rm -rf /Library/Application Support/Retrospect/RetrospectInstantScan.bundle

 

12/12/12 7:47:08.054 PM Installer[3048]: CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.

12/12/12 7:47:08.233 PM Installer[3048]: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

 

Anyway, I decided to forget about 10.0.1 and revert back to 10.0.0, but after uninstalling and reinstalling again, I couldn't get 10.0.0 to startup. There was a message in the console that the Retrospect.app was quarantined by Safari and wouldn't be allowed (by Gatekeeper?) to startup. Great.

 

So I went back to 10.0.1 and reinstalled it, with the same Installer error.

 

In any case, my Retrospect engine is version 10.0.1 and my console is 10.0.1. I'm doing a backup. So far, so good.

 

Questions:

1. Has anyone else encountered this error?
   
2. Should I just ignore the installer error and assume everything is okay?
   
3. Any other advice?
   

Thanks for any help on this.

[kerryd]

I too ran into a problem with the installer but not quite like yours but for me this has never happened with any software I've got over many years. After running the instsaller there was no Retrospect to launch. I found both the old and new in the trash. I pulled the new one out of the trash and launched Retrospect. Upon restart all my scripts etc were gone. Its like I had a factory fresh version of the software. I decided that I just needed two simple scripts to run at 10 at nght aand used the easyt installer to get back up and running. However, this was all a bit scary.

 

I phoned Retrospect and they hadn't heard of this but they had just posted it when I went and ran it. I indicaatted thsgt they probsbly would find others who will encounter some kind of problem and they should be aware aand they thanked me. I have no idea if they pulled the installer or not and re-worked it but...........

[amkassir]

Kerryd:

 

Thanks for the post. Perhaps when 10.0.2 comes out the installer will work as expected. At this point I've done a few backups and groomed a media set successfully, so I'm thinking my installation of 10.0.1 is working fine. On the other hand, perhaps it is not wise to rely on my 10.0.1 installation after the problem I reported during the installation.