Jump to content

Retrospect software update screen is hanging console


cpragman
 Share

Recommended Posts

Running Retrospect 9.0.2 (107). Getting the software update message to update to 10.0.0 (174). I cannot dismiss it, and cannot interact with the console while it is present.

The console is completely unresponsive.

 

It comes up every day, which seems too often. I will update when I am ready. Upgrading is a non-trivial financial and IT decision, so popping up the reminder daily is excessive.

 

I think I will have to force-quite the console to get the message to go away.

Link to comment
Share on other sites

  • 1 month later...

The update message certainly should not come up so often, and you should be able to click "Skip this version" or "Remind me later". We understand that upgrading backup software is a serious business. There might be some other dialog open that's preventing console interaction, but we're not sure why the update dialog continues to appear daily. If you have continued to have an issue with this, please contact our support team at http://www.retrospect.com/support.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
 Share

×
×
  • Create New...