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Retrospect 7.7 Stops Running


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I have just installed Retrospect 7.7 on a win-7 system with an external hard drive. When ever I start a backup, it will run successfully with the scan, but when it starts the copy process, it will crash. In the events, it says:

 

Type: Error

 

Catagory: Engine

 

Event: Execution terminated unexpectedly, possibly due to a power failure or system crash.

 

Well, there was no power failure and no system crash.

 

Any suggestions as to what is causing this????

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Do not see any errors at all. Nothing the "History" tab except for a 1 line entry that states a date and time that it started. I find the message in the event log. Where would I find the "assert log"??? This is a brand new disk and yes it was freshly formatted, but I will try that again. Thank you for the suggestion.

 

Vince.

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