pabrown522 Posted May 31, 2002 Report Share Posted May 31, 2002 Sorry about this long post and don't mean to be offensive, because this is not the intent of this message; but I feel that it is necessary to express what I see in the forums and what I am experiencing with trying to use Retrospect Express which is not good. I am finding more and more that when I attempt to give Retrospect Express my best shot for using it, it is unbelieveable of how inadequate and complicated it is, especially with the lack of documentation and support for how to use the program. The program has two backup methods, duplication and file backup sets and both of these are lacking one thing or another creating inefficient backup software. I am so glad that I received it as bundled software with my external hard drive which is trial enough for me. If I did pay for it, at least it was not a seperate purchase that shows that I bought it. Now I have tried both backup methods. For those who purchased it, after I checked the website pricing, it appears that this software is only a sample "trial" version for $49.00 which is only giving customers a taste of what you would get if you purchase the "Desktop" verison for $149.00 or a more expensive version. I notice that a lot of questions for using the Express version is answered including a response "you need to purchase the Desktop or a higher version in order to do that"; what in the world :-( ? And even after you purchase the Desktop version, people are still having so many questions about its functionality and how to use it, because of the lack of documentation to clearly explain the programs. I have to slap myself, as a reminder, that this software was not developed by B.Gates or one of the popular competitors. If it had been, perhaps it would be a better developed product with good supporting help files and documentation. This message is only to say, manufacturers of this product, why even bother to put a half functioning sample of a product on the market for $49.00 as a lure to getting people to buy the $149.00 or higher product and then still there are a lot of problems with using the software. This is only upsetting customers who try to use it, especially if they paid for it, and in a lot of cases is causing customers not to even bother with your backup software. Eliminating the sample Express version product and selling people the real deal Express full version with good documentation support, for a reasonable price of much less than $149.00 would, more than likely, generate more and happier customers. Now that I have tried the Express version, I am afraid to even mess around with the Desktop version after seeing what the Express version does not have. And then to top this off in addition to poor documentation, there has to be a nerve to be expensive tech support after the 30 day trial period, which it is even difficult to reach tech support during the 30 day trial on a non-toll-free number. And besides why would Dantz sell a backup software system that is so difficult to use with the lack of support help documentation. This causes customers to only have to continue calling the expensive tech support, perhaps for those who has the money to do so probably don't mind. Oh, wait a minute, I get it; if the product has good dependable documentation and help files, then customers won't need to call Dantz tech support which means "no money" for you. Since this site is moderated, I can expect this post to be removed or you may not even answer any more of my questions since I am still trying to use the software which is only because I think it has potential to, eventually, be good software. But, if you don't respond to me any more, then that's ok too. I gave Dantz tech support a very good compliment in one or two of my postings about the way that I have been treated in responses to my questions on the phone and in the posting responses which this part still holds true. But, I cannot say the same good things about the software functionality and the fact that the $49.00 version seems to be the key to trying to get customers to buy a much more expensive version with unavailable non-toll-free or expensive toll-free tech support. MELISSA, you have been great at trying to help many people including me. But your support can only be as good as the product is. I admire you for your efforts to support a less than substantial product and you are trying to answer questions as quickly and to the best of your knowledge. I, perssonally, feel that the software is not hitting the spot for a lot of trial customers and those who have purchased it. Perhaps, I just need to research and find some other backup software and, just for general knowledge, check back with you guys in a couple years to see if the Express software is any better at a reasonable cost. Right now it has a lot to be desired. :-( geesh! What's this world coming too! The almighty dollar is the king of all things existing, huh! Link to comment Share on other sites More sharing options...
This topic is now archived and is closed to further replies.