QVS Posted July 6, 2006 Report Posted July 6, 2006 When SBS emails me its daily report at 6am, I am getting this: "Auto-started Services Not Running Service Name Retrospect Helper Total auto-started services not running: 1 In normal conditions, these services should be running. For details, it is recommended that you review errors in the Event log related to the service." Is this an issue, and if so, what should I do about it?
Lennart_T Posted July 6, 2006 Report Posted July 6, 2006 How about some facts: OS version, processor, amount of RAM, Retrospect version, Drive Update version, backup device, how is it connected?
QVS Posted July 6, 2006 Author Report Posted July 6, 2006 Hrrrrm. Not my best effort! OS: W2k3 SP1 SBS Processor:P4 3GHz RAM: 2GB Retro Ver: 7.0.326 Iomega REV 35GB Drive: Drive update?? Any clues?
Lennart_T Posted July 6, 2006 Report Posted July 6, 2006 Driver Update is a Retrospect (shall we say) plug-in. When you launch Retrospect, you can see the version in the log file. How is the iomega drive connected?
QVS Posted July 6, 2006 Author Report Posted July 6, 2006 Rev drive: Internal IDE Actually, I also have a Lacie external USB drive that I run a full system backup to every 2 days as well, because the secretary often forgets to put the cartridges in. Kinda of a backup for the backup! But, I think this problem has existed for a while, since before I put the Lacie in. From the beginning of the Operations Log: + Retrospect version 7.0.326 Launched at 2/6/2006 3:22 PM in user account QVS\Administrator + Retrospect Update, version 7.0.6.108
Lennart_T Posted July 6, 2006 Report Posted July 6, 2006 Try the latest Driver Update: http://download.dantz.com/archives/updates/ru7012105.exe (7.0.12.105)
QVS Posted July 9, 2006 Author Report Posted July 9, 2006 Installed update, rebooted the server last night. Error returns this morning.
Lennart_T Posted July 10, 2006 Report Posted July 10, 2006 Rats. Well, this is the end of my knowledge, I'm sorry to say. I have never seen your problem, so I don't really know what to do about it. Anybody else?
QVS Posted July 10, 2006 Author Report Posted July 10, 2006 From elsewhere: "The Retrospect helper is set to automatic, but it does not run continuously. Confusing I know. It will normally not be started and this is correct. The Retrospect Launcher is always started." Hrrrm.
waltr Posted July 10, 2006 Report Posted July 10, 2006 hi QVS, the helper service is only used for restoring the Registry according to this kb article: http://kb.dantz.com/article.asp?article=6052&p=2 i think you could get away with disabling this service if you really want to, with one caveat: you'll want to remember to reenable it if you ever do a 'live restore' of the entire disk.
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