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How to remove a mailbox in Exchnage Agent V7.5


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Hi,

 

The users guide says how to add a mailbox but not how to remove one. A user/mailbox was deleted from A/D and Exchange 2003 but it still shows up in the volumes database under "Exchange Mailboxes". When I select the mailbox to delete/forget it that option is greyed out on the top menu bar and it's not available when you right-click it.

 

Now backup's give a pop-up error that says Mailbox provider error so how do a remove a mailbox?

 

Thanks,

 

John MacGown

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  • 2 weeks later...

Hi,

 

All of the mailboxes have Forget greyed out for them not just the one that was deleted. There is one difference however. The other mailboxes have subfolders under them like inbox, tasks etc that when selected, forget is not greyed out so I should be able to Forget the subfolders on those. The deleted mailbox doesn't have any subfolders under it since it has been deleted from Exchange already. Any idea's on how to Forget a deleted mailbox?

 

Thanks

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You could try to unlicense and then relicense the exchange add-on, that would forget all knowledge of the mailboxes and force exchange to display the current active boxes.

 

If this is a client, maybe try going to the client volume tab in the client properties. Does that allow you to unselect individual mailboxes?

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Are the Exchange Server and Backup Server on the same box, or is the Exchange Server a client?

 

Was the mailbox actually purged (not just deleted) from Exchange or does it still exist in the System Manager with a red x? You can manually purge it by right-clicking on the box in the System Manager. I believe the default time before Exchange automatically purges a box is around 30 days after it was deleted. As long as it is still listed in System Manager Retrospect is receiving information from the Exchange API that the mailbox exists.

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Hi,

 

Thanks for your replies. The Backup Server and the Exchange server are on the same box. The mailbox wasn't purged, I purged it and now there is a different error when it tries to backup the mailbox:

 

Scanning incomplete, error -3405 (unknown)

 

I could try unlicensing and relicensing the exchange add-on but this seems to be a big hammer just to forget a purged mailbox. I see this issue as common one as users leave a company over time. I don't have the option of forgeting any of the mailboxes, how do you handle mailboxes that are deleted/purge? Is it a problem only I am seeing or do you see the same thing?

 

Thanks so much for your help,

 

John

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Quote:

The mailbox wasn't purged, I purged it and now there is a different error when it tries to backup the mailbox:

 

 

 

Scanning incomplete, error -3405 (unknown)

 

 

 

 

 


 

 

 

Try the backup again. Sometimes it takes a little time for changes to replicate through the system.

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