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Some customers have reported problems when backing up AppleShare IP servers with both Retrospect 4.3 and 5.0.

 

 

 

There is one problem reported with Retrospect 5.0 running on an ASIP server, where Retrospect is definitely not the cause:

 

 

 

The ASIP server crashes when Retrospect 5.0 autolaunches or is launched from an alias.

 

 

 

We have identified this to be a problem between Mac OS 9 and the ASIP software that may occur when any Carbon-style application is launched from an alias. We have duplicated this behavior using other Carbon applications, and we have reported the issue to Apple.

 

 

 

Other reported problems currently under investigation include:

 

 

 

Retrospect 4.3 running on an ASIP server asserts failure or

 

hangs during the backup's copy phase.

 

 

 

The ASIP server locks up when the first user logs in following

 

a backup of the server with the Retrospect 4.3 client.

 

 

 

The ASIP server crashes at the beginning of a backup with the

 

Retrospect 5.0 client.

 

 

 

Retrospect returns "error 1 (unknown)" for some files backed

 

up from an ASIP server with the Retrospect 5.0 client.

 

 

 

Due to the complexity of the AppleShare IP software and the difficulty in reliably reproducing these behaviors in a controlled environment, Dantz has been unable to establish that Retrospect is the cause of these problems. As such, we have opened a developer support case with Apple to determine the root cause of these issues.

 

 

 

We consider this to be a matter of the highest priority, and we will provide additional information on these issues as soon as we have anything significant to report.

 

 

 

 

 

 

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  • 1 month later...

Hello,

 

 

 

Dantz has been investigating several problems that customers have reported when backing up an AppleShare IP server with Retrospect 5.0. Reported problems include:

 

 

 

1) The ASIP server crashes when Retrospect 5.0 autolaunches or is launched

 

from an alias.

 

 

 

2) The ASIP server crashes at the beginning of a backup with the Retrospect

 

5.0 client.

 

 

 

3) Retrospect returns "error 1 (unknown)" for some files backed up from an

 

ASIP server with the Retrospect 5.0 client.

 

 

 

Our investigation has revealed that these problems result from using Carbon APIs with AppleShare IP software. Problem #1 occurs when any Carbon application is launched from an alias, confirming our contention that it is not a Retrospect issue. Retrospect 5.0 uses HFS+ file system calls, as specified by Apple, which stimulate bugs in the AppleShare IP software,

 

resulting in Problems #2 and #3.

 

 

 

We have reported all of these problems to Apple, but Apple's development efforts are now focused on Mac OS X Server. Without a commitment by Apple to address these problems, we have no choice but to suggest that our customers consider replacing AppleShare IP with Mac OS X Server.

 

 

 

Sincerely,

 

 

 

Dantz Development

 

Technical Support

 

www.dantz.com

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