Jump to content

Wrong password after reinstalling backup client - R7


Recommended Posts



We are using Retrospect 7.0 to backup all our servers and also to make

pro-active backup of several workstations.


For miscellaneous reasons, I had to uninstall the retrospect client on one

server (the installed release is the one that is currently available for

download on your website). I installed the client back on the server,

entered a password (4 digits only) and tried to add it on the backup clients

database. The concerned computer appeared greyed, I selected it, clicked on

"Add" and next I had to enter the password. At this time, it stops going

fine and problems appears ... Actually, the retrospect server doesn't accept

the password I input ("Sorry, that is the wrong password"). I am sure of

this password. So I tried to uninstall again the Retrospect client and

install it again (reboot when it is asked), selected a new password (4

simple letters that are identical with french ou US keyboard - I want to

avoid some problems ...) and the problem continued to occur.


I checked after the unistalling process that the Dantz folder was rightly

deleted and I don't have any solution to this issue.


Could you please tell me about the process to be able to add the concerned

server back to the backup clients database ?


Both machines are using Windows 2000 Server (no changes made) and french

keyboards. Retrospect releases are the one that are on your website.


Thanks in advance for your help.

Link to comment
Share on other sites


This topic is now archived and is closed to further replies.

  • Create New...