retrospect 6.x crashes prior to selecting files to restore

[emyster]

In both versions of 6.x for Mac OS X, I experience this problem.

 

Scenario:

 

Attempting a restore of files and folders.

 

I am able to indicate destination volume and backup set but when I am required to specify which files, it trys to access the catalog and crashes. The funny thing is that there are two catalogs on the tape (daily and folders M-Z). I can restore files from the 'daily' catalog but not 'folders m-z'.

 

I was recently successful with a tape restore a few days back but since then I haven't had much luck, hit and miss. This backup was created the night before so it was fresh and after several failed attempts I even went through and rebuilt the catalog.

 

Any suggestions?

[natew]

Hi

 

How does Retrospect crash? Error messages? Frozen screen? Smoke and hellfire?

 

What tape drive and SCSI card are you using? (if applicable)

 

Thanks

Nate

[CallMeDave]

Quote:

---

I am able to indicate destination volume and backup set but when I am required to specify which files, it trys to access the catalog and crashes. The funny thing is that there are two catalogs on the tape (daily and folders M-Z). I can restore files from the 'daily' catalog but not 'folders m-z'.

 

---

 

Note that Catalogs are not "on the tape," but instead are stored on your hard drive.

 

Also, a Backup Set Memeber is associated with a single Catalog; one tape cannot be used with two Catalog files.

 

Can you provde the complete steps you're taking, and describe exactly what you're seeing?

 

Dave

[emyster]

Sorry I had some of my terminology mixed up. Here is a complete breakdown:

 

Tape drive is a LaCie AIT1 35 GB / 70 GB external firewire

Running on a dual 2.0 ghz Mac OS X

 

Retrospect 6.1 (also tried 6.0)

 

Scenario: tape backs up everyday (catalogs are named monday, tuesday, etc.)

 

I needed to retrieve a file that was deleted from the server so I launched retrospect --> under immediate, I went to restore --> restore files from a backup --> selected backup set 'Tuesday' --> selected snapshot 'folders m-z' --> destination for restore, retrieve files & folders, selected 'macintosh hd', then 'ok' --> restore from backup window appears.

 

the window shows the info as selected -->source: tuesday --> destination: macintosh hd but when I go to select files under 'Files Chosen' the application wants to open the snapshot but immediately crashes. I have the error log saved in RTF format but I'm not sure how to post it or if I should post the whole thing.

[emyster]

Sorry I had some of my terminology mixed up. Here is a complete breakdown:

 

Tape drive is a LaCie AIT1 35 GB / 70 GB external firewire

Running on a dual 2.0 ghz Mac OS X

 

Retrospect 6.1 (also tried 6.0)

 

Scenario: tape backs up everyday (catalogs are named monday, tuesday, etc.)

 

I needed to retrieve a file that was deleted from the server so I launched retrospect --> under immediate, I went to restore --> restore files from a backup --> selected backup set 'Tuesday' --> selected snapshot 'folders m-z' --> destination for restore, retrieve files & folders, selected 'macintosh hd', then 'ok' --> restore from backup window appears.

 

the window shows the info as selected -->source: tuesday --> destination: macintosh hd but when I go to select files under 'Files Chosen' the application wants to open the snapshot but immediately crashes. I have the error log saved in RTF format but I'm not sure how to post it or if I should post the whole thing.

[CallMeDave]

- Can you explain what you mean by "the application wants to open the snapshot..."? Is there something that you're seeing in the time between when you click the "Files Chosen" button and when the application crashes?

 

- Can you address Nate's earlier question regarding how the program fails? "Error messages? Frozen screen? Smoke and hellfire?"

 

- What log do you have? Is it the one from /Library/Logs/CrashReporter/ ?

 

- Change the log to a text file, then paste JUST THE RELEVENT PORTION (as in the date/time of _one_ of the crashes, and then just the first few lines of that specific crash) into a reply here. Retrospect doesn't ship with debugging code, so crash logs may not be helpful other then providing a general understanding of what sort of failure you're seeing. Information always helps, but nobody wants to scroll through an entire crash dump!

 

- If you disconnect the tape drive and attempt the same steps that you outline above, do you get the same results?

 

Dave

[emyster]

To answer Nate: There is no frozen screen, the application totally quits and the Mac OS application crash/error reporter window appears.

 

Define 'smoke and hellfire'? I haven't smelled smoke or seen fire... The drive continues to operate and backup every night.

 

As soon as I click on the 'Files Chosen' button, the application immediately crashes. I've been trying to recreate another instance where it looked like the application was going to open the window where you can select files but I have been unsuccessful at that.

 

Here are the first few lines:

 

Date/Time: 2005-11-15 17:12:32.912 -0800

OS Version: 10.4.3 (Build 8F46)

Report Version: 3

 

Command: Retrospect

Path: /Applications/Retrospect 6.1/Retrospect/Contents/MacOS/AuthenticateUser.app/Contents/MacOS/../../../Retrospect

Parent: launchd [1]

 

Version: 6.1.126 (6.0)

Build Version: ???

Project Name: ???

Source Version: ???

 

PID: 524

Thread: 0

 

Exception: EXC_BAD_ACCESS (0x0001)

Codes: KERN_INVALID_ADDRESS (0x0001) at 0xbf7fffe0

 

At first I thought this might be permissions related but I've checked both the applicaiton and backup sets and since I'm the administrator, I can't determine any reason why the application wouldn't work normally. I'll try and let you know if I have any success with disconnecting the drive and attempt a new restore.