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Client trouble with OS X

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I can post this to the Mac forums if needed, but I want to try here first since I'm running Retrospect 7.0.265 Single Server on a Windows Server 2003 computer.


I have one OS X machine that is giving me trouble. I have downloaded installed the latest client for OSX. Everything seems to go OK, except it doesn't ask me to establish a password for the computer. When I try to add the OSX computer to the Clients list in Retrospect, I get the following message:


"Activating Client (machine name)...

Please enter an activation code:"


I have unlimited licenses on the server. All the other computers ask for the password I used during setup.


Any idea what's going on here? I tried to call the tech support line all night, but I get a message that "all circuits are busy."




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