lern2fli Posted August 23, 2005 Report Share Posted August 23, 2005 Help.. I can't even get the settings to work on this software in order to back up my sys. I bought a Maxtor 300 gb external hd, came with your Retrospect Express HD.. though it looks like it is version 1.0. I tried to download an updated driver, but each time I try to start the software I get this error. It asks if I want to send the error log to you, and each time I do, but it never goes away. I can't afford to not have my system backed up as I use it solely for school and need every piece of information I have as my internal hard drives have been somewhat unstable in the past. Please tell me what I have to do in order to fix this problem. I have uninstalled your software about 16 times and reinstalled it from the beginning. PLEASE PLEASE PLEASE HELP!!! Jenny Quote Link to comment Share on other sites More sharing options...
natew Posted August 24, 2005 Report Share Posted August 24, 2005 Hi Where are you downloading an updated driver? EMC Dantz does not have any updates for Express HD publicly available at this time. What OS are you using? Have you gone to windowsupdate.microsoft.com and applied all available Windows updates? Thanks Nate Quote Link to comment Share on other sites More sharing options...
cDGo Posted August 30, 2005 Report Share Posted August 30, 2005 Hi, I've got the same error. I'm using a brand new Dell laptop, in 2 diffrent locations. 2 exactly the same Maxtor 300 GB USB 2.0 / firewire hard disks. One of the 2 locations, works just fine. But the other location gives this error message each time I press the backup button on the drive. I also get the error message when I startup Skype. I've read on the Dantz website (http://kb.dantz.com/display/2/kb/article.asp?aid=7932&n=1&s=) that this error was addressed in build 265. And that there's even a build 326, but I can't seem to find any downloadable updates. I've updates the Windows XP version with everything Microsoft has to offer at this moment. So what's happening? Quote Link to comment Share on other sites More sharing options...
natew Posted August 31, 2005 Report Share Posted August 31, 2005 Hi There are no updates abailable for Retrospect Express HD on the EMC Dantz website. You get this same error when you launch skype? Is that true even after you close the Retrospect Express HD icon in the system tray? If the error occurs with two programs chances are there is something wrong with a shared Windows component. Thanks Nate Quote Link to comment Share on other sites More sharing options...
cDGo Posted September 1, 2005 Report Share Posted September 1, 2005 More info : The Express HD software keeps coming with the registration page. I can choose between "already registered" and "register later". "Register now" is not available. Could this be the problem??? Does the program think that the "trial periode" is over, and thats why it can't be used any more? And while I can't register, it can't be used until I register? After starting Skype, it gives the register page of Express HD. When shuting dwn both Express HD and Skype, and restarting Skype, it doesnot give the register page. But when starting Express HD again, it comes up with the register page. Quote Link to comment Share on other sites More sharing options...
natew Posted September 5, 2005 Report Share Posted September 5, 2005 Hi Something is really odd here. Try deleting the Retrospect Express HD configuration folder c:\documents and settings\all users\application data\RetroEXP Then restart the machine. I would also uninstall/reinstall Skype and Retrospect Express HD Thanks Nate Quote Link to comment Share on other sites More sharing options...
cDGo Posted September 6, 2005 Report Share Posted September 6, 2005 Nate, I've done all that, but express HD keeps on naging about the register page. I also got this error in the log file : + $[15]Retrospect Express HD$[16] version Automatically launched at 6-9-2005 13:07 tyceCheckDL: DL 6862 item 'HSLo' bad chunk 1092, error -647 (resource not found) When filling in the registerpage, the program is usable again. I did that earlier but it seems to be neccesary to do it again???? I will update this thread how it goes tomorrow on the other location. Quote Link to comment Share on other sites More sharing options...
natew Posted September 7, 2005 Report Share Posted September 7, 2005 Hi The "resource not found" message makes it sound like some Windows components are missing. Have you tried uninstalling .net framework and then reinstalling it? Thanks Nate Quote Link to comment Share on other sites More sharing options...
ChemEng Posted October 16, 2005 Report Share Posted October 16, 2005 Quote: EMC Dantz does not have any updates for Express HD publicly available at this time. Amazing... So why is it not listed publically? If youve got the fix, make it easy for everyone and drop the update... Quote Link to comment Share on other sites More sharing options...
natew Posted October 17, 2005 Report Share Posted October 17, 2005 Hi Licensing agreements prevent us from publicly releasing this update. Registered customers can contact Technical Support for download instructions. Thanks, Nate Quote Link to comment Share on other sites More sharing options...
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