Murphie Posted August 5, 2005 Report Share Posted August 5, 2005 Been using RP 6.5 for a couple of years. Windows XP, SP2. Now I'm reinstalling my system on a larger hard drive. I installed RP, updated to 6.530, updated the RDU, but I still can't find the already installed clients. I can "test" (by IP address) and get them, I can see them and access them through Windows. The TrendMicro firewall is wide open on all the machines (multicast allowed for all applications on all ports, TCP and UDP). Do I really need to uninstall and reinstall the clients? Or is there something else I can try? Thank you! Murphie Quote Link to comment Share on other sites More sharing options...
Murphie Posted August 6, 2005 Author Report Share Posted August 6, 2005 Please??? Quote Link to comment Share on other sites More sharing options...
Murphie Posted August 19, 2005 Author Report Share Posted August 19, 2005 I've been using Retrospect for several years, starting back when you could buy Retrospect Express for Mac in a store, on 2 Macs and now Professional a network of PC's. I've always thought it was an excellent program in spite of being somewhat difficult to use. I think, however, that I have no choice at this point but to look elsewhere for my backup needs, considering the lack of answers in this forum, and the fact that there is no other financially reasonable (in my situation) support option. I have things to do besides uninstall and reinstall the program. I suspect that Dantz doesn't really have time for small users, when larger businesses can pay for support. Quote Link to comment Share on other sites More sharing options...
RonaldL Posted August 19, 2005 Report Share Posted August 19, 2005 Have you tried disabling the Windows built-in firewall? Quote Link to comment Share on other sites More sharing options...
Murphie Posted August 20, 2005 Author Report Share Posted August 20, 2005 Yes, it's disabled when you install another firewall. Quote Link to comment Share on other sites More sharing options...
natew Posted August 22, 2005 Report Share Posted August 22, 2005 Hi Retrospect communicates via multicast on port 497. This means you have to have to allow both TCP and UDP traffic on port 497 for both the backup server and the client machines. Either some network hardware or a firewall somewhere has to be blocking those ports. Thanks Nate Quote Link to comment Share on other sites More sharing options...
Murphie Posted August 22, 2005 Author Report Share Posted August 22, 2005 Thanks for answering. The firewall--Trend-Micro--is set to allow both TCP and UDP for all applications on all ports, incoming and outgoing. That may have been advised by Trend-Micro at the time I first started using it. (It's a good thing I'm not paranoid about my firewall.) I tried changing "all ports" to just 497, and restarted, but that didn't work either. When I click "test" in the Backup Clients Database/Live Network box, and type in the IP addresses, the program can see both clients and it tells me their names--it seems it's finding something, but that's as far as it goes. This all worked until I reinstalled the backup computer. I didn't change anything on the clients at first. When this problem came up, I reinstalled one of the client programs, but that didn't help either, so I left the other one alone. Is there anything else I can try? If I set the Multicast exception to just Retrospect (instead of all applications) will that be more likely to work? If so, what exactly should I put there? Thank you! Murphie Quote Link to comment Share on other sites More sharing options...
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