Jump to content

HELP>>>HELP- Need some serious help..............please???


Recommended Posts

Hello, I posted the other day about not being about to delete restore points using the Express HD software. I got no responses so I tried to uninstall everything and reinstall.

I have a Maxtor OneTouch II 200GB drive by the way.


I reinstalled everything and it then seemed to delete the restore points (they had error in them so I wanted to take them off) and then if said it was << reclaiming disk space>> then an error came up about this <<tbuffer.cpp-373>> and would I like to send a report to Dantz. I clicked yes, it went away and came back about 10 seconds later. I just kept coming and coming and would not stop. If is not a file because I search all my drives and the CD and it did not show up. I have no clue what it is/was.


Since I did not want this error popping up all day long, I decided to do another uninstall/reinstall the software and reconnect the hard drive. I then go the exact same message. By this time I was going nuts so I uninstalled the Express HD and from reading some posts, I head that a version 6 was on the CD so I installed that. I don't like the software (I like things simple as this was supposed to be!!) but it did back up my hard drives. Seems to work in a totally different way. I also downloaded the update to that version and installed that sucessfully.


Today, my computer will not recognize the drive!! What the heck is going on here. I go into device manager and it says it is working properly but there is no information from it. Something is really wrong. I shut down the drive, pulled out the USB cable, and reinserted it..............nothing changed. I restarted the computer twice.........nothing changed.


If anyone out there can please direct me as to what to do next I would greatly appreciate it. I am ready to take the whole thing back to Besy Buy and try another brand (except I have all of my ipod music on the drive and don't want to lose it).


Please help if you can. Thanks in advance.


Link to comment
Share on other sites


This topic is now archived and is closed to further replies.

  • Create New...