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Unable to download Retrospect V7.0 User's Guide .pdf


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I'm running Windows XP SP1 and IE 6.0 and have been trying to download the Retrospect V7.0 User's Guide with no success.


I go to Support/General FAQ/ and select "Where can I get the Retrospect 7.0 for Windows User's Guide"


When I select that a NEW IE window opens but it has a box with a red "X" in the upper left hand corner of that new window, but nothing downloads. The link in the address bar of that new window is:



However, on the main Support page there is a "Retrospect 6.5 for Windows User's Guide (PDF format)" link under "Hot Topics" and when I select that the CURRENT IE window is updated and by selecting the PDF icon I get the "save as" popup window. I didn't actually download the file, but it looks like it would have worked.


I figure I must have some kind of IE setting wrong but I have no idea which one it might be since I'm not having problems downloading anything else.


I would appreciate if anyone has any ideas on how I might be able to successfully download the V7.0 User's Guide.


Thank You,

Carl E. Johnson

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Thanks Howard for the reply


Actually I had tried several times over a week period but was never able to download the file using the Support/General FAQ link I mentioned.


However, I did as you said and right-clicked on the link in my original message, and lo and behold I got the "Save target as" popup and was able to successfully download the V7 User's Guide. I never thought about typing the link and then right-clicking on it - never had to do that with anything before.


It would be interesting if your Firefox can download the document by following the Support/General FAQ link.


Thanks again,

Carl E. Johnson

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