Exchange Database Connection Issue

[willfurby]

I am using Retrospect Multi Server Version 6.5.336, OEM Edition. I am attempting to backup an exchange database on a different server. I am able to create the client (and backup the other volumes). When I license the exchange database and use the login it does not give me an error, but the icon remains dim. If I attempt to memorize mailboxes I get a -523 (Service Transaction Error) and am told that Retrospect cannot communicate with Exchange. When I view the log this is what I get.

 

T-2: Failure to initialize MAPI, Result 0xffffffff, HR 0x80040605.

T-2: main: transaction terminated by PDS exception

Retrospect error code error -523 (service transaction error)

Reported by function mbttkTestLogin

T-2: Failure to initialize MAPI, Result 0xffffffff, HR 0x80040605.

 

These are the things I have done so far:

Forgot the client in Retrospect. Re-installed the client software on the server and rebooted. Created the client in Retrospect again. Reviewed the Dantz Knowledge Base for error -523 and found an article that claims the issue is fixed under the version I am running.

 

Any help would be appreciated.

 

Thanks,

Will

[natew]

Hi

 

I had a similar problem except the error would come up even when I wasn't backing up exchange.

 

At about the same time my exchange system manager program started acting funny. I reinstalled exchange and everything was back up and running again.

 

According to the microsoft error utility the 0x80040605 error means

mapi_e_not_initialized

 

A google search for that error should give some clues.

 

Thanks

Nate

[willfurby]

Thanks for the info. Acutally, I found that the problem was that it needed SP4 installed. Once I installed the service pack everything worked just fine.

 

Thanks, again.

Will