Retrospect cannot use ... because it does not have a drive letter assigned.

[dean_truax]

I am having a problem with Retrospect Single Server 6.5 with a Plextor 712A DVD±RW based backup. Sometimes it works fine, other times I get the following error message:

 

Retrospect cannot use : Plextor DVD RW, ID 1:1 because it does not have a drive letter assigned. To use the drive, quit and relaunch Retrospect after you assign a drive letter to your drive.

 

The problem is of course that it does have a drive letter and can be seen fine in Windows Explorer/My Computer. The system is a clone box, Pentium III 667/512MB RAM.

 

Dean

[natew]

Hi

 

does the error happen when there is no media in the drive when Retrospect is launched? What other burning software is installed on the machine?

 

Thanks

Nate

[dean_truax]

I followed all the instructions on KB article 6287 by removing all other burning programs; I did have Nero Express & CDBurnerXP installed, but the document said to remove them. Also, it was also a slave; I changed it to master as per the article which worked fine the first time, but seemingly not after a logout/login. My client physically logs into the server as they use it as a workstation as well, and it seems that this error comes up after she has logged in. I also have Retrospect running as a service using Administrator credentials, so the currently logged-in user should be immaterial.

 

 

 

Any ideas, folks? I'm probably going to contact Dantz support since this has been going on for far too long.

 

 

 

edit: It doesn't seem to matter if media is in the drive or not.

[natew]

Hi

 

Something on the system is not reporting the drive correctly to Retrospect.

Does uninstalling the CD drive in the Windows device manager and rebooting make any difference?

 

Thanks

Nate