gvanden Posted December 11, 2004 Report Share Posted December 11, 2004 Server: Retrospect Multi Server 6.5.350 RDU 5.1.101 Client: Macintosh 6.0.109 and Classic Client for Macintosh 5.1.157 Server OS: Windows 2000 5.00.2195 SP4 Client OS: Mac OS X 10.3.5 When I try to do a Live Restore of a Mac OS X client, the client freezes. I have to restart it (Command+Control+Power), and the client is unbootable afterward. I've tried restoring from another similar Mac in the same backup set. I've tried restoring from another backup set. Same problem. To test this, I did a fresh install of Mac OS X 10.3.5 (the latest at the time of the test) and installed our standard applications (MS Office, Firefox, etc). I backed it up using the "All Files" selector (to make sure our normal selector wasn't omitting some critical file) to a new file backup set. I then wiped the Mac clean and reinstalled a minimal Mac OS X 10.3 (just the required files and the BSD subsystem). I then applied all OS patches and updates to get it to the same point as when I backed it up. I made sure Energy Saver was set to never sleep. I installed the Retrospect client and ran Repair Permissions. I then restarted the Mac and left it at the login menu. At the server, I forgot the old client and added the new one. I then did an immediate restore of the entire volume. When it gets to restoring "IEHelp.htm", the backup hangs. I can't stop it from the server. I have to restart the client Mac. The backup then fails with error -519 (network communication failed), and the client is unbootable. If I install Internet Explorer first, then do the restore, Retrospect hangs on some other file. The only way I can get the Live Restore to complete is if I install the full OS and all applications ahead of time. But that defeats the purpose of backing them up. I have tried both 6.x and 5.1 versions of the Macintosh client as indicated above. I have installed the Retrospect client as an Administrator and as root. Nothing helps. I can restore data files without problem. If someone's Mac crashes and needs to be restored, we now format the hard drive, reinstall the OS and applications, then restore their data. Shouldn't we be able to use Retrospect to restore the entire Macintosh without having to install the full OS and applications first? Link to comment Share on other sites More sharing options...
natew Posted December 16, 2004 Report Share Posted December 16, 2004 Hi Quote: Shouldn't we be able to use Retrospect to restore the entire Macintosh without having to install the full OS and applications first? Yes and no. You still need to get the machine to the same updated level as when it was backed up. You shouldn't have to restore applications though. Can you try a couple of things please? Run a restore of the entire disk using the "replace corresponding files" restore option. After that completes run the restore again with the "restore entire disk" option. If that fails, try booting from another partition or a firewire disk and restoring to the internal disk. Since this is not a live restore it should finish with no trouble. Please let us know if that is not the case. Thanks Nate Link to comment Share on other sites More sharing options...
gvanden Posted December 29, 2004 Author Report Share Posted December 29, 2004 Thanks for your comments. After some more trial and error, I determined that in addition to the Mac OS X required files and the BSD subsystem, I had to install Internet Explorer and iMovie. If I installed at least those components, the Live Restore (Restore Entire Volume) of OS X completed successfully. If I didn't install Internet Explorer, the Live Restore would freeze at "IEHelp.htm". If I didn't install iMovie, the Live Restore would freeze at "iMovie aTEV.pdf". Now I need to test doing a Live Restore of Windows. Link to comment Share on other sites More sharing options...
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