ComputerX Posted December 8, 2004 Report Share Posted December 8, 2004 Greetings, Running the latest versions, I hope. + Retrospect version 6.5.350 Launched at 12/8/2004 3:05 PM in user account mppc-int\administrator + Retrospect Driver Update, version 5.4.110 Server is W2K Server. Reasonably powerful Pentium with 1GB RAM. Retrospect is extremely sluggish but CPU use is 3% - 15% and RAM peaks at 500MB. Other than Retrospect the computer is speedy. I reboot it every week or so. Rebooting seems to help get clients backed up. I run it with no one logged in, that seems to help too. I have 10 proactive scripts. Six run concurrently during the day. It used to be just two but I broke the main client script into four scripts thinking maybe there were too many clients in one script. The four main scripts all back up to two Disk sets. Each set has three 250GB drives in it. I don't know a easy way to export a client list (can someone help with that?) but I'm guessing about 135 clients. Many of the clients are not backing up even though they and the server are on and ready. An immediate backup will run fine but the sources status shows as "Backed up" and "ASAP." Even the local drives can go 5 days between backups. Clients can go for weeks. Running an immediate backup seems to "remind" Retrospect about the client and they will be OK for a while. Any ideas how to get my clients to back up? Dan Link to comment Share on other sites More sharing options...
natew Posted December 9, 2004 Report Share Posted December 9, 2004 Hi You have the latest versions as of today. The proactive window will also give a hint as to what the script is waiting for. Media or Source. Which one is it in your case? Do you ever perform recycle backups while the proactive scripts are active? Thanks Nate Link to comment Share on other sites More sharing options...
ComputerX Posted December 9, 2004 Author Report Share Posted December 9, 2004 Quote: The proactive window will also give a hint as to what the script is waiting for. Media or Source. Which one is it in your case? Neither, I think. Media is available and it is stepping through the sources. Should I be looking for something else? Quote: Do you ever perform recycle backups while the proactive scripts are active? I might have. I do a recycle about every three months. I haven't paid attention to whether the proactive scripts are active. Dan Link to comment Share on other sites More sharing options...
natew Posted December 9, 2004 Report Share Posted December 9, 2004 Hi It will say on the screen next to ASAP. Can you tell us what it says, media or source? THanks Nate Link to comment Share on other sites More sharing options...
ComputerX Posted December 9, 2004 Author Report Share Posted December 9, 2004 Quote: It will say on the screen next to ASAP. Can you tell us what it says, media or source? I have three columns. "Source", "Status", and "Next Backup". Some say "Source" and "ASAP" in the "Status" and "Next Backup" columns but those seem to be computers I'm not worried about. The ones I know should be backing up, local disks on the backup server and my computer, say "Backed up" and "ASAP" in the "Status" and "Next Backup" columns. Would you like a screenshot? Dan Link to comment Share on other sites More sharing options...
natew Posted December 10, 2004 Report Share Posted December 10, 2004 Hi Strange. The "source" or "media" would be an indication of what the script is waiting for. Since they are blank it sounds like the script can't sort out what it needs. How hard would it be to delete and recreate these scripts? It sounds to me like they may be corrupt. Thanks Nate Link to comment Share on other sites More sharing options...
ComputerX Posted December 10, 2004 Author Report Share Posted December 10, 2004 Quote: How hard would it be to delete and recreate these scripts? It sounds to me like they may be corrupt. Not hard. I've done it a couple times already. Hasn't helped before. I have about 175 clients. I wonder if something is pulling the polling up to the top of the client list before it gets to the end. It seems like the clients that are not getting backed up are toward the end. The last five are getting backed up but other than those most of the ones that are having a problem are towards the end. If you like I can set up an account for you so you can VPN in and look at it. This has been going on for quite a while but I got in trouble for it this week. A computer got stolen and it had not been backed up in 13 days. Dan Link to comment Share on other sites More sharing options...
natew Posted December 16, 2004 Report Share Posted December 16, 2004 Hmmmmmm. It shouldn't have any trouble polling all the clients. I suspect either: A) there is corruption in the client database or Some portion of your prefernece files are corrupt causing Retrospect to act up. one idea is to delete all of your scripts and restart Retrospect. Then rebuild them all. Far from ideal but that can clear up broken parts of the config file. The other more drastic approach would be to forget and re-add any clients that demonstrate the problem. If it continues you might need to try clean preference files altogether or restore some old prefs from backup. Again, far from ideal but that will likely resolve it. Thanks Nate Link to comment Share on other sites More sharing options...
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