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Help:HP SureStore DAT 24X6 won't work with Retrospect

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I have just bought an HP SureStore DAT24X6 autoloader tape mechanism.


I am using Retrospect Prof. 6.5 on a PC in a Windows 2K Professional environment.


When I go to the Configure Devices: Environment Tab, the device DOES show up as HP C1557A with the correct SCSI ID number. However, when I go to Status Tab, also under Configure Devices, the HP device does not show up. All that shows up is my CD burner.


What am I doing wrong?


According to the compatability list, the device is fully supported by Dantz


Please feel free to offer any opinions directly to my email, ted@dushane.com


Thank you for the consideration. I am really stumped on this one.


ted Dushane


user name: tdushane

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