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Cannot boot server after installing retrospect

Gary Morin

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I have just installed 6.5 multiple server trial on and Windows 2000 server, however after the systems reboots I get the blue screen of death.




The server is running Symantec antivirus.




I have a major problem as the server is at a remote site and I can't get to it in the near future, so I have to give as much information as I can to a engineer for him to look at the system. I access the systems via PC anywhere (or I would if it rebooted)




The suggestion I've seen so far, are stop antivirus software (if he can get in safe mode)


Kill the Retrospect launcher service if it is being loaded.




Any others




Thanks for any help

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