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Running Retrospect Multi Server 6.5.343 on an SBS 2003 server (dual Xeon 2.8Ghz, 2GB, 2 x 36GB RAID1, 3 x 72GB RAID5). Retrospect Launcher is run under Local System and started. Retrospect Helpder also runs under LS account but is not started.

 

Trying to do things like amend scripts is terribly s l o w. It's like watching paint dry.

 

For instance, clicking "OK" after amending a backup script results in a wait for approx 30 seconds.

 

Trying to Edit a script (one of 8 set-up) from the Proactive Backup dialogue box just showed a 1 minute 11 second wait before the next dialogue was displayed.

 

Perfmon shows Retrospect.exe is using 20MB of RAM and 180MB of VM. Free RAM is usually around 375MB and the CPUs (HT is enabled) tick-over most of the time.

 

Any places to start investigating? It makes managing jobs a right pain.

 

TIA,

 

Chris.

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Hi

 

This is wierd...

Has Retrospect always been this way? How much free space is on the C drive? What have you set for the security->logon settings in the Retrospect preferences?

 

BTW the helper service only runs when you do a ful system restore.

 

Thanks

Nate

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It's been this way as long as I've looked after the server. Usually I just put up with it but it's annoying me now.

 

Free space on C: is 19.9GB.

 

Another example this morning - changing tabs in the Activity Monitor window freezes Retrospect for 30+ seconds. Once you've made the first change of tabs, they then respond quickly.

 

Clicking Okay on the Preferences dialogue box gives you an hour glass for around 60 seconds.

 

Retrospect is set to run as the logged in user (which is Administrator).

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Hi

 

Some basic things to start:

Uninstall Retrospect 6.5 and restart the machine. Then Reinstall only the 6.5.350 version located here

http://www.dantz.com/en/download.dtml?category=application&platform=windows&language=en&version=6.5.350

 

This will not erase your Retrospect settings.

 

If it is still slow close Retrospect, move the retrospect preference files to another folder and launch it again. It will ask for your license code and your scripts will be gone but see if it runs faster. Afterwards you can move your preference files back into place to get your scripts back. This should help us narrow down the source of the problem.

 

The Retrospect settings files are:

c:\documents and settings\all users\Application data\Retrospect\retro65.dat and retro65.bak

 

Nate

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