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Error 1017 (insufficient permissions) after restoring C: drive


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I have Retrospect 6.5 Pro running on WinXP Pro with all current MS maint applied. Retrospect was working perfectly with Open File Backup prior to a Disaster Recovery restore due to a defective C: drive. The restore went very well, everything looks and works real fine.


However, now I'm getting the following errors with each Retrospect backup...


+Executing Immediate Backup at 11/1/2004 3:34 PM

To Backup Set IBM-R40 Backup Set C...

Can't use Open File Backup option for IBM_PRELOAD (C:), error -1017 (insufficient permissions)


-11/1/2004 3:34:58 PM: Copying IBM_PRELOAD (C:)

File "C:\Documents and Settings\Terry\Local Settings\Application Data\Google\Google Desktop Search\rpm.cf1": can't read, error -1020 (sharing violation)



Looking in the Application Event log, I see two of the following errors each time Retrospect backup runs...


Event Type: Error

Event Source: VSS

Event Category: None

Event ID: 12292

Date: 11/1/2004

Time: 3:34:58 PM

User: N/A

Computer: IBM-R40


Volume Shadow Copy Service error: Error creating the Shadow Copy Provider COM class with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} [0x80040154].


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


0000: 43 4f 52 53 4f 46 54 43 CORSOFTC

0008: 37 30 00 00 00 00 00 00 70......

0010: 43 4f 52 53 4f 46 54 43 CORSOFTC

0018: 36 30 00 00 00 00 00 00 60......


I checked System Event log and I see the Volume Shadow Copy (VSC) Service starting and stopping with no problems each time a backup is run.

Retrospect is running with the Administrator userid.

There is plenty of disk space available on the C: drive.

I tried running in Safe Mode and Retrospect gets the same error.


Can anyone provide suggestions on what to do/try next? I have already reviewed the other posts with 1017 in them and have not been able to solve this problem myself.




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A number of people, myself included, have had problems with Retrospect and OFB regarding the VSC service built into XP. An example thread is below. I don't have an answer of you other than to say you're not alone.




I have had machines where VSC just stopped working out of the blue (blame MS and an update?, blame Dantz and an RDU or Retro update??) while the optional ($) OFB module in Retro allowed open file backup to work again.


On the plus side, I doubt your particular Google search file really needs to be backed up.

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