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locked range conflict error


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Please explain why this error would occur:

 

File "C:\Documents and Settings\Wendy\Local Settings\Application Data\Microsoft\Outlook\Outlook.pst": can't read, error -1111 (locked range conflict)

 

This is using Retrospect Single Server 6.5.350 on a Windows Server 2003 Standard machine with the Open File Backup and Proactive Backup options to backup files on a laptop running Windows XP Pro with Retrospect client 6.5.136. This error always happens for this file on this laptop, so it's not being backed up at present.

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It's a "feature" of Outlook to refuse any concurrent readers (in this case Retrospect) of the message file (Outlook.pst) while Outlook is running.

 

Be sure to check the "Force backup of Microsoft Outlook data" in the backup preferences. (It is checked by default).

 

Now, there are two possible problems:

1) The user has unsaved changes in a message, so Outlook refuses to quit until the user confirms the save (or not).

2) The user re-launches Outlook immediately.

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Yes, the "Force backup of Microsoft Outlook data" option is set.

 

The machine retrospect is installed on is backing up Outlook .pst files from more than twenty laptops and only one has this problem. Outlook doesn't have to close during the backup because the Open File Backup option is installed.

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Yes, there's always an error about open file backup failing, as per:

 

+ Normal backup using Xxxx Xxxx's Outlook at 28/10/2004 08:35 (Execution unit 2)

To Backup Set Xxxx Xxxx's Outlook...

Can't use Open File Backup option for Outlook on Xxxxx-PC, error -1017 (insufficient permissions)

 

- 28/10/2004 08:35:07: Copying Outlook on Xxxxx-PC

28/10/2004 08:35:07: Connected to Xxxxx-PC

File "C:\Documents and Settings\Xxxxx\Local Settings\Application Data\Microsoft\Outlook\Outlook.pst": can't read, error -1111 (locked range conflict)

28/10/2004 08:39:57: Snapshot stored, 6 KB

28/10/2004 08:40:02: Comparing Outlook on Xxxxx-PC

28/10/2004 08:40:10: 1 execution errors

Completed: 3 files, 188.6 MB

Performance: 83.7 MB/minute (42.6 copy, 2262.1 compare)

Duration: 00:05:02 (00:00:31 idle/loading/preparing)

 

 

The file system is FAT32.

 

No, the Volume Shadow Copy service is turned off.

 

Today I ran the backup with Outlook shutdown and that worked, except for it not being able to use open file backup.

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