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Found 9 results

  1. I have to say that the upgrade from v12 to v16 for Catalina has been the worst experience in my 40 years in IT. Issues: A: The Upgrade Process 1. The Mac uninstaller does not uninstall anything 2. The upgrade produces a screen which provides no apparent way to proceed. You have to know to click somewhere in the screen to get the option to install the retrospect engine 3. That option does not always appear. Summary: this is not very reassuring for anyone upgrading to v16. The issue is known but nothing has been done to resolve it. B: Support 1. Retrospect advertises Australian phone support. 2. Calling the Australian support number results in a recorded response by someone with a British accent who advises that support is currently closed and the opening hours are 9am to 6pm Central European Time. Sydney is currently 10 hours ahead of ECT so that would be 7pm to 4am Sydney time assuming anyone actually answers. 3. Three requests to Retrospect Support about the apparent abandonment of Australian phone support have hone unanswered. The phantom Australian support number remains on the list 4. Given that any support request by mail takes effectively 24 hours, one would expect a comprehensive and accurate response. This is not always the case. 😄 User Interface Mac users are, of course, used to Apple's "ease of use" and Apple's excellent implementation of user interfaces. Retrospect is not an Apple application and, therefore, does not meet the expectations of an Apple user. The user interface is obtuse, clumsy and devoid of helpful tips and information. A right click on an option ought to provide information on what that option achieves. Of course it does not. You must refer to the 278 page manual. Good luck finding what you are looking for... Experience So far. 1. I had to delete everything related to Retrospect from my Mac before reinstalling v16 would work properly. This was a manual task - running the Mac uninstall program achieved nothing as far as I could see. 2. Retrospect is, for some unknown reason ejecting a tape and demanding new media even though plenty of space remains on the 6.25Tb tape. A support request asking why this was happening produced this response: "you should also check under the properties of media set member how much space it is allowed to use." "What storage information does application show for this media set (screenshots would be welcome)?" Really? a) I assume the default space allowance is the total space available. If not, why not? b) How does one check the space allowed for a media set member? I can find nothing in the manual about this and, of course, there is nothing in the user interface that suggests that this is even possible c) The screenshot shows only 103.2Gb written to the 6.35Tb LTO 6 tape d) Why, when I select the partially used tape for this media set, do I get a message saying that the tape belongs to a different media set? How can it? d) what do I do with my half-completed backup which will not utilise the many terabytes of space remaining on two tapes and I have no other tapes to use? e) Why is this happening only with this media set? The prior backups appears to utilise all of the space available. My greatest concern here is that it seems quite easy to disturb retrospect, leading to all sorts of unexpected issues and errors. I have to shut this Mac down this morning, despite it being halfway through a backup. I will not see the a response to my support request until tomorrow morning and, even then, it may be as nonsensical as the other responses I have received. To say I am disappointed is an understatement It is, truly, the worst software and support experience in all the time (40+ years) I have been in IT.
  2. I just upgraded my main server to version, and notice a dramatic performance improvement in the console on long-latency connections (through an SSH tunnel to a client server) This is a wonderful thing. It changes the connection to these client systems from a painful chore, to something I can do casually. Nice work!
  3. Today I tried to upgrade “Retrospect Small Business Server Premium 7.7” to “Retrospect Small Business Server app (SBS 2003-2011) Upgrade w/ ASM, WIN 8”. I have contacted support. I ended up installing 7.7 to get Retrospect working again. (1) Retrospect 8.5.136 did “hang” starting (>15 minutes). I think it was unable to “convert” the config77.dat file from the older version. I tried this several times. Starting without the “Retrospect” folder in “ProgramData”, so without previous preferences, worked. Then I could enter the license number. (2) To my horror when I entered the new license number, the “Open file” option didn’t became activated. Rereading the information on the Retrospect website left me nothing but confused. There now seem to be two “Open file” options? To get open files backup on the Server and the Clients, needs a new Add-on? I bought the “Retrospect Add-on Value Package for SBS,WIN 7.6/7.7” in the past. Do I need to spend more money? The reasons for buying this Upgrade are/where: (a) fixing the Grooming issue ( better Exchange Mailbox (2007/2010) access/backup © Retrospect running as a "Windows Service", so you have to have a terminal server session with Retrospect running all the time (d) Normal Preference structures, not a archaeological monolith of a .dat file. If the Grooming failures are fixed (for our system using 7.7), I don't know. The other points, especially © and (d), aren't changed at all! Fulco
  4. Retro 10.5 engine, Retro 10.2 -> 10.5 client I run my clients with instant scan turned off. The reasons are not so important. I just upgraded one of the clients from 10.2 to 10.5, and found that the instant scan was re-enabled. For those out there with multiple clients, expecting an upgrade not to mess with the settings, this would be annoying. I don't think a client upgrade should mess with settings that the admin explicitly applied. (almost never...)
  5. I need to upgrade my server OS from Leopard to Snow Leopard (10.6.8). I am now running Retrospect 6.1.3 and everything has been rock solid. I didn't go to 7 at the time it wasn't backward compatible and as 8 and 9 came out there wasn't a need. And since the interface changed a lot we didn't want to deal with that. Now I have to change so I wanted to know if there were any issues to know about upgrading before I do. Thanks. Cliff
  6. Hi all, I recently upgraded a client machine from CentOS 5.9 to CentOS 6.4 (x86_64). The installation for the Retrospect client worked once the x86 libraries were installed: yum install libgcc.i686 rpm -i Linux_Client-7_6_100.rpm However, the Retrospect server (v8.2.0 399) throws an error when running any scripts with that client as a source. The error thrown is -525 (wrong client found at that address). This error seems understandable but I'm wondering what my next steps should be. I have seen it suggested on the forums that I should remove the source and re-add it. Would this break or remove my scripts and/or media sets? Thanks, Shane
  7. As part of of the upgrade process, an opportunity to upgrade the Retrospect Engine is offered. It will always fail since no mention of requiring the engine be stopped is ever mentioned. This requirement was probably forgotten and never written down in the previous upgrade. Upgrades are not a daily occurrence. It should not be necessary to either guess or read through pages and pages of documentation to be reminded of this. I would expect it would take minimal time and testing to simply add text to the UI noting that the engine must be stopped for a sucessful upgrade to occur.
  8. When the 10.0 console is connected to a 9.0 engine, it occasionally offers to upgrade the engine by putting up a dialog box. For some of my installs, the connection is pretty slow, and doing the upgrade would be dicey at best, and in any case, the last thing I want is to "accidentally" hit "return" on one of these dialogs, and start an upgrade process that I may or may not be able to abort before it does something I don't want. I have not experimented with this, for obvious reasons. I don't think the engine should make these offers that can so easily be accepted. At minimum, there should be a way to "turn them off". Some of my installs will be stuck on v9 for some time, and the whining from the console will be an unnecessary annoyance. Yes, the console should be able to upgrade the engines, but the operation is very rare, and should be explicit.
  9. Having just installed Retro 10.0.1 (105) engine, and still having remote v9 installs, I tried connecting my still-installed v9 console to the new v10 engine. It seems to connect, and might even work (I have not dared do much with it. ;-> ), but it soon offered to "upgrade" me from 10.0 to 9.0. Screenshot included. This should be fixed. It is likely that users will accept the offer, with undesirable effects.
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