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Found 5 results

  1. With 15.0.0 using an unauthenticated host for e-mail notifications I found it necessary to append the default SMTP port to the host name in order to get notifications to work (:25 after the host name). This was not needed in earlier versions.
  2. We've recently had to rebuild our Retrospect server due to a hardware failure. This time, we decided to enable email notifications so that we will get more timely notifications of issues, however we're finding that it's quite spammy (we are getting a lot of messages about communication failures between the server and a client, which we don't necessarily care about). Is there any more granular way to select what we get notified about by email? Ideally we just want notifications for big problems like being unable to write to the server hard drives or having no disk space left (waiting for media) but there doesn't seem to be a way to select just those kinds of errors to be alerted about. We are running Retrospect Single Server version on Windows Server 2012 R2. Thanks, Dan Jackson (Lead ITServices Technician) Long Road Sixth Form College Cambridge, UK.
  3. This is a repeat of a request I made last year. We need Retrospect to alert us when a client has not completed a backup in a certain number of days. 95% of our clients are mobile, so backups typically fail as they move on and off of the network throughout the day. Ergo, using the existing option to "send e-mail for failure and media requests" isn't particularly helpful, since failures are relatively normal. The client software produces a popup after no backups have completed for 7 days or more, i believe. Unfortunately, we can't rely on users to tell us about this. We really need the server to report that information to us.
  4. I just upgraded from Retrospect 11.5 to 12.5 today. One problem I immediately noticed is that once again, email notifications have stopped working. (They worked only rarely in 11.0, and had finally become mostly reliable in 11.5.) The first failure message I saw says "No server found at that address (-597)" which is clearly not true since it was working just before the upgrade. After digging around the forums, I found notes that disabling the SSL feature should fix the problem, but attempting to do so leads to an "Invalid response from SMTP server (-592)" error. I captured the TCP communications between my Retrospect Server machine and the mail server. Here they are, sanitized for privacy: As you can see, Retrospect is definitely communicating with my mail server. Is there a solution to this?
  5. Hello, I was wondering if it was possible to disable certain types of e-mail notifications within Retrospect. For example, I would like to receive notifications for when backups are successful and for when they time out/fail, but I do NOT want other notifications that tell me Retrospect is opening/exiting each time it runs a script. Here are the notifications I do not want to see e-mailed every day to me: If there is some way I can disable these notifications, I would greatly appreciate help on where to find them. I do not want to uncheck the box under e-mail preferences that says "Send e-mail for successful events" because I fear that this will disable my successful backup e-mails, which is what I need to see every day. I am running Retrospect version 8.1.0 (266), OEM Single Server Thanks in advance!
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