Search the Community
Showing results for tags 'favorite folders'.
The search index is currently processing. Current results may not be complete.
We recently ran into a number of issues with backing up certain client favorite folders. These all occurred shortly after upgrading to v 16.0.1, which may or may not be a coincidence. In one case, a client favorite folder began showing up the the Sources list with the tilde "offline" icon. Browsing the drive volume showed the folder as still having the stripe icon. To solve the problem, I needed to forget and re-add the favorite folder. In a second case, the favorite folder was not being backed up, returning a -519 network communication failed error. However, I was able to browse the folder in question from the Sources list, after which it was able to be backed up normally. In several other cases, the folders stopped backing up with a proactive script. After backing them up with a regular script, they were once again backing up with the proactive script. I discovered these issues after the clients appeared in the "No backup in 7 days" list. For now, I will assume the problems have been fixed. The issue was reported to Retrospect Support
When a client has multiple favorite folders used as sources in a proactive script, it appears that two activity threads can attempt to back up two different favorite folders on the same client simultaneously. This generates a -505 error, which results in neither folder being backed up. Retrospect will then not attempt to access the client again until the error wait interval specified in the script has passed. This is probably not a big deal if the proactive script is active all the time, but can cause a source to miss a backup opportunity if the failure occurs too close to a specified script stop time, as we have discovered.