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I'm getting the following error when trying to start a backup: Retrospect has encountered a serious error: Assertion failure at "tstring.cpp-2385" A log of this error has been written to the file "assert_log.utx". I'm running Retrospect Desktop version 126.96.36.1994 on Windows 10 version 20H2 build 19042.985. I tried rebooting as well as uninstalling and reinstalling Retrospect. I created a support ticket and included the zipped directories created by the Retrospect Support Tool. Thanks, Russell
I have Retrospect Desktop Version 188.8.131.52 running on my Windows 10 machine and I'm getting an error in the retrospect logs. Has anyone see an error like this in their logs? [!] *RefObjectFactory: unknown object to create: id:51, refnum:7,847, consig:"VMC1" My background is with Retrospect Express 7 (a long time ago) and so when I decided that I needed to get off "Cloud storage", I purchased Retrospect Desktop with five client backup. It went okay for a while, I'm having some problems right now. I have an old 8GB Plextor NAS storage array that stores my backups and I've run into a problem where retrospect starts up and stalls (never moves forward and never completes the backup). I found the error above in the retrospect log today. I'm not sure if the problem is on the backup data or my laptop drive. The behavior that I see is that retrospect starts up and immediately wants to create a new member (even when the previous member is not full--it can actually be empty). After it creates the new member, nothing else happens. The backup stalls. I've tried to transfer the backup to a new backup set. I've tried to groom the backup set, and I still get the same behavior of trying to create a new member. Right now I have a backup set that has three members: the first is 98% and the 2nd and 3rd are 100% free and when I start up, Retrospect wants to create a 4th backup set. The NAS storage has plenty of free space. Any clues or pointers of where to look? Thanks! Alan Edwards