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Everything posted by mbennett

  1. The only reliable way I've been able to get the clients to consistently work with Proactive is to use the DNS name. You can try the Multicast, Subnet Broadcast or IP address, but either they won't test successfully or they'll keel over at some point. So use the Direct method and type in the PC client's name and see if that's reliable.
  2. Also, remember that it's possible to change the client's settings so they can stop or not stop a running backup. If this is running for 12 hours without completion there's not much reason to let it run, but the user might be seeing a balloon on the taskbar, and if they're allowed to kill the job they do so.
  3. Something jiggled my memory when I read this question. NTFS is mentioned 51 times in the user guide, but I think this is the important point. Open File Backup Unlimited – Protects open files on NTFS-formatted volumes on Windows servers, desktops, and laptops. This add-on makes it possible to protect line-of-business applications—such as accounting, CRM, and proprietary database systems—while they’re running, even those with data files spread across multiple volumes. Retrospect’s Open File Backup Unlimited add-on extends to all Windows systems protected by your Retrospect host server, including end-user desktops and laptops. That said, it might be you need to work with the Selectors. This problem may also be caused by Windows security settings for the NTFS share. There's also this mention: Windows Volume Mount Points (NTFS Mounted Drives) Windows allow you designate an empty folder as a volume mount point, a kind of gateway for accessing a different drive. For an overview and configuration instructions, see the Windows help index under “mounted drives overview” and “mounting volumes as NTFS folders.” There are many other mentions, but I would say the answer is yes if you have the right license, you just need to open the Acrobat doc and Ctrl-F for NTFS. If that doesn't answer your question email support@retrospect.com
  4. I think it should be displaying. I've upgraded Retrospect on Windows dozens of times and the icon always displays. You can probably get a quick answer just by emailing mailto:support@retrospect.com and asking them what factors could cause this issue.
  5. I'd like to point out that I asked for and received help from Retrospect Support dozens of times during this project, mostly in the early phases. While I didn't always get the answer I wished for I always got an answer, so I knew where the lines were drawn and what could and would work. It helped immensely to move the project along, and I thank them again. They may not have been exactly aware of the full scope of what I was attempting, but certainly new the arena I was working in. Mark
  6. I think it's entirely possible that your Retrospect selectors are set to exclude trash or temporary files. Norton may also be scanning networked drives or other sources that aren't part of the backup set. I expect when you dig into it you'll find they're both correct on some level. Try cleaning up disk C:\ or other drives on your system that are being backed up, and empty the trash. Check your selectors. I've been fooled before about what's getting backed up, especially when I find an exclusion in a backup set that I'd forgotten about. This did raise an interesting idea in my mind. I can't find a file count for the entire drive, although as you show in your screen capture you can count files in each directory. Where did you find the window you show? Which version of Windows is that from? Retrospect does count the files, but I'm not sure that interprets to anything meaningful, just what has been backed up and can be restored. When I've restored from a Snapshot it does restore everything and puts the entire system back to that point in time including all files. Report back what you find.
  7. David Why don't you stick to the subject of this thread, which it so happens is not a personal grudge you have against Retrospect that dates back to 2017? It's because you have absolutely no pertinent information or knowledge of this subject at all, as you admitted in your first response. Start your own forum thread and beat that dead horse once and for all, leave this topic to those who are interested in the subject. Mark
  8. I found one mistake or at least an omission in my original document, where I made a statement that Synology does not team network interfaces. Some of their models do offer link aggregation, and you can find more information on that here. https://kb.synology.com/en-my/DSM/help/DSM/AdminCenter/connection_network_linkaggr?version=6 If you try this and test it, it would be very interesting to read details on exactly how you configured it, especially it if results in overall backup speed improvement. Mark
  9. David, I'm not soliciting hysteria over whether the post should have been made. Rather, I was more interested in a productive discussion about factual or procedural errors or improvements. AFAIK this post does not violate Forum rules, and this and and other similar posts should be encouraged because it expands the functionality of the product. You personally display a deep distrust and dislike of Retrospect and StorCentric, which is a recurring theme in nearly every one of your posts. Why are you here? Just asking, but I read a lot of your posts and they're nearly all non-responsive. It's interesting in a weird way. Mark
  10. David, Since Retrospect specifically documents support for competing NAS products in the knowledgebase, including Synology and QNAP, I think I'm pretty safe. Those two companies own a huge share of the consumer NAS market, so I'm pretty sure that a lot of users and dealers are already using them. If the forum admins take this down I'll just post it on my own website and let people search for it and find it. We're all on the same side in this war, offering alternative ways of securing data and backups. This is just one more tool, one more approach. If it's found and used successfully it only enhances Retrospect's capabilities, which is good for StorCentric. The NAS business seems to be extremely competitive. Drobo has a lot of good hardware diagnostics features. If Drobo wants to send me a free NAS to play with I promise I'll write up a similar treatment. (This is me holding my breath.) Nexsan is much more geared for enterprise or large business environments from my casual observation. I watched a terrific on-line demo a couple of months ago and immediately passed a link along to some people who I thought might be good prospects. I don't know anything about Vexata. The way I look at it Retrospect should be a big tent supporting multiple hardware devices, which it does now. Hope it stays that way. Mark
  11. Good Morning, I have been engaged in a long project to design a way to harden a Synology NAS so it can be used with Retrospect to make it ransomware-proof. I decided early on that I should make notes. Good thing. This is the result of months of work, and I hope it's useful to many users and dealers. Please leave notes and critiques, which I'll try to address as we go along. Good Luck, Mark Hardened Synology NAS.pdf
  12. The only possible idea I can offer is that if you can plug an external, lower resolution monitor into your laptop, and it it lights up (both very big "ifs" I realize) that may give you the ability to view a screen. I assume the second monitor is made accessible in the BIOS, so it's something to try.
  13. This is how I've been able to use the Disaster Recovery CD. I found my notes, so this should be pretty good, but I'm made a few edits. 1. Boot up with Retrospect emergency CD. Make sure you use the correct 32 / 64 bit version for the crashed system. 2. Initialize the drive every single time. If you completely start over for some reason just init the drive again, but make sure your situation is unrecoverable. Read the last paragraph. 2a. The biggest problem I've had at this point is obtaining the correct Network card driver. You can find that somewhere on the internet and put it on another CD or USB drive and load it as part of the initialization procedure. 3. Select to restore as client. The IP address will be displayed (requires DHCP to be running on the network.) 4. Go to the Retrospect server. Select to restore from the left menu bar, and create a new client during that process. It will find the client running, named "minit-xxxxxxx" and do not rename. Don't worry about the drive letters. (I have also gone to Configure | Clients and setup a new client there.) 5. Select the PC snapshot you want to restore, with the temporary client name as the target. Select the second bullet to restore the system state, registry and all files. 6. Once the restore is complete, reboot the client computer. If it doesn't boot it may be because the bit version was incorrect at step one, so try using a Windows emergency disk for the correct 32 / 64 bit system and repair the system. Generally speaking this works fine. The last time I used it the restore hung at about 98% complete and never finished. After almost an hour I eventually rebooted the client, cursing under my breath, and restarted the whole procedure. After I launched the restore job (new client name) Retrospect chewed for a few minutes and decided almost all of the files had been restored already, restored the very few remaining and the job was completed in less than ten minutes. I was extremely grateful. I hope some of this is useful for you. Good luck. Mark
  14. I think having duplicate names may be the issue, and it's ambivalent from the Retrospect POV. I'd rename the backup drive on the Retrospect server to "Backup2" in Windows. Then you'll need to rebuild the catalog for all of the backup sets. I think I'd do one as a test, since the rebuild will take a long time. This is just an opinion. The closest I've come to this is making a backup on a Windows 7 system where Drive C had one name, then installing Windows 10 on the same system overwriting everything. W10 uses a different drive naming convention, so I had to adjust a lot of scripts.
  15. In addition to what Nigel and David have mentioned above, there is a tunable in Preferences | General that limits the number of executions that can run at once. I think 16 is the default, but if you have the resources you can bump it up.
  16. If you got the simple restore to work and saved the job, you should be able to toggle back over to the advanced restore and look for differences. I don't do a whole lot of restoring. The most fun I've had with this type of thing was to define my Downloads directory and exclude it from being backed up. I took several runs at that before I could get it to work.
  17. I haven't tested this, but using the "Condition" dialog can be very tricky. I think instead of "Starts with" I would instead use "Match". Keep experimenting in that dialog because that's where the problem lies. In fact, I would delete the other conditions and do this as a building block. Start with one line and make sure it gets the results you expect, then add one more condition, test the results, then another until you see the only results you want. Also, when the restore starts pay close attention to any prompts, because there may be a question in there with a "Do you want to overwrite" with a reverse logic default answer. Newer versions haven't changed this that I know of.
  18. I think I'd call support on crossing platforms. But here are two things to try if you want. 1. Even going from one Windows system to another, the only sure fire way is to use the Transfer Backup Sets tool. I'm successfully moved the manager server setup, configuration and catalogs. But when you move the backup set to a new repository it won't work. Transfer takes care of that, but I'm not sure you can do that unless you can map a drive on Windows to the Mac's SMB share. 2. You should be able to create a new catalog from a backup set, simply by using the Repair a Catalog tool. If it repairs the catalog or creates a new one, you should then be in business. Running either function should be expected to take hours or days. Good luck.
  19. I suggest you simply remove the systems from the backup schedule on the weekend, therefore when you boot the systems on Monday morning there won't be a slowdown. You obviously already know how to launch a backup job manually, so just do that.
  20. In case you haven't solved this already, start services.msc and stop all Retrospect services. Then the primary Retrospect program will start without the Dashboard loading.
  21. I can't explain why the Dashboard hangs when loading, but it has done that to me on occasion. If the Retrospect service is running, when you try to launch the program itself the Dashboard will launch instead. If no jobs are currently executing, you can click the power button in the top right corner and launch the program. If you do that, close the dashboard as soon as the program starts. If you try to start the program with a job executing it will kill the job or jobs. The same thing happens if you use services.msc and stop the Retrospect services, the jobs die immediately. This is sometimes not a bad thing, but you should know it's coming. A lot of people aren't happy with the Dashboard, but it does give you a way to monitor when jobs are executing, completed, failed, etc. without stopping the program from functioning. You can also simply launch the program once and minimize it. The big issue they're working around is how Windows services work.
  22. Oh, and one more thing. Restore something off your backups on a regular basis. Put it on you calendar. It's easy to restore an entire directory of pictures or documents to a new directory, check that it worked then delete them. A backup is only valuable if it works and the only way to know it works is to restore it.
  23. If you just bought an upgrade then you qualify for support. Submit this to Retrospect support via their website, or call them. They work pretty long hours and they can probably get this straightened out in a few minutes.
  24. I experience this too, on a regular basis. Yes, it used to work and stopped being reliable a couple of years ago. Tried using a static IP address but that's inconvenient for a laptop that frequently travels to other locations and networks. Nothing else works. When it breaks I use ipconfig on the laptop and reset it to that address on the client setup in Retrospect. It's annoying, but nothing else seems to work.
  25. On the recovery disk and Windows one size does fit all, with the exception of bit size. You need a recovery disk for 64-bit and one for 32-bit if you have such systems. The much, much larger issue you have here is that your laptop won't boot the disk, which should take only a few minutes. Ten minutes is too long. Your laptop is likely dead, unless you can prove otherwise by booting from a recovery partition or a Windows installation image. If this is Windows 10 you can download a bootable image from Microsoft, burn it to a thumb drive and boot off that. You may need to dink around with the BIOS to get it to boot, but usually that's unnecessary. If it boots and installs Windows then you should first run MEMTEST which is also a free download from Microsoft, and every diagnostics program available from the laptop maker and figure out why it went south. Once you're absolutely positive that your hardware situation is stable, then you should be able to also boot from the recovery CD and restore a backup. You don't need to worry about the dissimilar hardware stuff since this is going back on the original source system.
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