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Everything posted by phalmos

  1. That could be a possibility. I'm still fairly new to the job, only been here for 6 months and Retrospect was handed off to me by my predecessor. I guess this could have happened before I got hired and our backup drive was just slowly filling up without anyone noticing (I personally didn't even know what to look out for at the time because I was so new and inexperienced). I basically had to learn Retrospect as I went while trying to solve this problem. Everything seems to be working fine now; our backup drive matches our master drive and all backups have been running smoothly for the past week.
  2. I figured out a solution so I figured I'd let everyone on here know what I did incase anyone is faced with the same problem as me. All I did was go into my Retrospect catalog and deleted a whole bunch of old .rdb files. We had files going all the way back to 2019. I deleted all .rdb files from 2019 and 2020, making sure that there was a decent gap in time between my last .rdb file I deleted and the first .rdb file that I left in the catalog (hope that makes sense). This cleared up almost 30 TBs of space. Now we are able to backup no problem. I know that this is probably not the go-to solution but we felt like we needed to take some more drastic measures to get things solved. Thank you Lennart and Nigel for all the help and advice. I appreciate it!
  3. That sounds good. I think I was looking at all my past backups for all my media sets, no just the one in question. Looks like its more like 20 back ups or so. Would it be a good idea to do a catalog rebuild and then try grooming again?
  4. Got it. I will try that again. Thank you for your input! Weird that Retrospect would recommend the performance-optimized groom when I was already running so low on space.
  5. It looks like we have 38 past backups on our backup disk. Hard to say how much material changes on our master drive. We were running local back ups every 2 hours, 7 days a week, and 1 cloud back up per week before running into this issue. The files are mostly jpgs, tiffs, raw photos, psd, with little to no video files. There hasn't been much new material being put on our computer with everything winding down for the holidays, plus our current backup issues. I'll attach a screenshot with my groom settings: These we're pretty much the settings I was left with when I was hired on and our old employee left. The only thing different is that we're now set to Performance-optimized grooming that RS support instructed us to do. Before that it was set to storage-optimized grooming.
  6. Thanks for getting back to me, Lennart. My office has two 24 drive RAID 10's (one for master, one for backup) made up of 8 TB hard drives. So we do indeed have 50 TBs of material on our master drive with a max capacity of 85 TB. Our backup drive somehow got maxed out at 85 TB even though our master drive only has 50 TB. I've done multiple rebuilds (fast and thorough) and groomed my media set with no luck of clearing out any space. Every rebuild takes between 1-2 weeks to complete which makes this all the more frustrating. I've also tried repairing the backup disk via the link you sent and everything seemed fine. I've been reading about recycling a media set in the retrospect manual. I'm hesitant to try this because it seems that it will delete the entire catalog file but at the same time I feel like I don't have much of a choice. I'm very knew to all this so I don't want to make any rash decisions without knowing what I'm getting myself into. Is there a way to save my catalog elsewhere on my computer so that I have a copy of it in case I try to recycle my current media set? Hope this makes sense. Any help is much appreciated.
  7. Hi Lennart, thanks for getting back to me. I have roughly 50TB on my source drive. Back up drive is maxed out at 85TB I have not repaired the backup drive via the Apple Utilities Disk; how would I go about doing so and what does this do? I have the latest version of Retrospect, though I did start encountering these problems with their previous update. I'm running MacOS Catalina currently. I keep getting the "choose media" notice when trying to backup, even after doing a thorough rebuild.
  8. Hi all, I'm very new to using retrospect so I apologize if I don't make much sense. Awhile back my local back up was interrupted and I got an option saying "choose media". I tried doing a fast catalog rebuild with no luck. After talking on the phone with support, I was advised to do a thorough rebuild. I had no luck with that either. It appears that my back up drive is maxed out on capacity... yet my master drive is no where near capacity. I have no idea what is taking up all the extra storage and why this started happening. Rebuilds and grooming have done nothing to clear up space. I'm also noticing an "error 1,017 (insufficient permissions) in the log Any help is appreciated.
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