We have a G4 tower with 9.2.2 running Retrospect Express 4.3c.
We bought a EZQuest Boa 16x10x40 CDRW ext firewire drive following a check with the compatibility database, it came up as qualified for mac os.
Currently we have had no luck getting it to back up from a script or immediate backup, with errors such indicating the media inserted as erased then going into a loop while it tries to erase it, or producing various different messages for the media such as unrecognised content etc.
We have spent several days surfing dantz and ezquest websites and it seems that we have all the correct extensions eg driver update 2.3.101, SDAP 1.2, toast reader 5.01, toast firewire 1.08.
Then we had another look at the compatibility guide and when searching for EZquest products the drive didnt appear in the list, strangely when searching for All drives it did. This raised some alarm bells so when we checked the device status its product number was LITE ON LTR 16102B. Searching for this drive came up with an unqualified for mac os product.
What does this mean we have bought, as far as we are aware the hardware guide recommended an EZquest Boa 16x10x40, we ordered a EZquest Boa 16x10x40, it looks like a EZquest Boa 16x10x40, it came in an EZquest boa 16x10x40 box, but its innards are a different piece of kit.
Have we misunderstood something and what can we do.
Please help. Thanks