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Everything posted by Cygnis

  1. I'm curious to know this too. My understanding is that v8.2 can read v6.1 backup sets (as read-only), but none earlier than that. I see nothing in the v9 release notes to suggest that this has changed. It was mentioned on the old Retrospect forum, over a year ago, that they intended to go "back much, much farther" than v6 in terms of reading older backup sets, so an update on the development progress/plans for this feature would be good. Which exact version of v6 are you using (e.g. 6.1.230)? And what sort of media are your older backup sets (tape, file etc.)? (I'm transferring a lot of data from v4 and earlier tape backup sets at the moment, and am curious to hear whether using v6.1 to access them directly works well.)
  2. Ever since the new retrospect.com website launched, I've been unable to access it from my home computer, except (strangely!) if I connect to my university's VPN first. I assume this is ISP-related, but since retrospect.com is the only website with which I'm experiencing this, I thought I should mention it (in case it's a hosting problem). Anyone else having problems? (For what it's worth, I live in Australia, and am connected through iiNet, a major ISP here.)
  3. On a similar note, can version 7.7 (Windows) use a version 9 (Mac) backup set?
  4. The XP installation CD offers a "Repair installation" feature. Have you tried that? It seems that Retrospect 6.5 does not officially support disaster recovery of XP SP2 (Service Pack 2) and later: http://kb.roxio.com/search.aspx?URL=/content/000017RT&PARAMS=set-locale=en Maybe you could download a trial version of Retrospect 7.7 and see if that does a better job?
  5. The Professional and Server versions of Retrospect are extremely similar; I'd guess they are essentially identical same 'under the hood', differing only in terms of enabled features and OS support. So I imagine any new Windows release will include Server versions.
  6. No direct workaround as far as I know, but here's a thread from the old Retrospect forum containing some background information: http://forums.dantz.com/showtopic.php?tid/34710/pid/142557/post/last/m/1/ If you are using automated backups, and saving other types of data that do compress down well (i.e. not just the photographs that don't), you could backup using two different scripts: one with compression enabled, and one without. But that might be inconvenient and not worth the hassle. Another option (again, probably very inconvenient) would be to ZIP them outside Retrospect before backing them up, but that would be a pretty big job with so many files, unless you can automate it somehow. Is there any particular reason you don't compress the TIFs? I've always found LZW compression (which is lossless, and presumably available in many programs) to be fast and widely compatible. (Not that this will help you for all those existing images, but it might be a good option for future ones.)
  7. Retrospect 7.7 on the PC does things quite differently. A new disaster recovery process was one of the biggest changes compared to version 7.6: http://img.roxio.com/retrospect/win-7_7-user-guide-addendum.pdf Just letting you know, in case you're also considering an upgrade to 7.7 (instead of switching to the Mac version).
  8. I found a couple of small bits of info: http://fall.smbnation.com/index.php?option=com_content&view=article&id=77&Itemid=124 Near the bottom of the page: "Stop by Exhibit Hall booth 406- learn how new Roxio Retrospect 9 for Mac makes backing up to cloud storage profitable, secure and easy!" http://www.google.com.au/url?sa=t&rct=j&q=%22roxio%20retrospect%209%22&source=web&cd=8&ved=0CGsQFjAH&url=http%3A%2F%2Fwww.alias.it%2Fscarica%2Fa97d3c43c307ce91ed4bfe7fae23f07a%2F&ei=5bamTqjnDuO7iAeFkuCqDg&usg=AFQjCNENbyfGKg8ieR7rjvPxN5Q_DYXkMA&cad=rja This second one is Italian, which I don't speak, so I ran it through an online translator. The last sentence seems to suggest it will be a free upgrade for users of version 8, but not available at upgrade pricing for users of version 6 and earlier: "Advances Imminent the launch of version Roxio Retrospect 9 for MAC The new version Retrospect 9 for MAC he will be available give October and between the innovationes that are been implemented are one new and intuitiva interface customer all' vanguard and functions of level enterprise. Between the functionalities announced we will find the management remote of or a more serveur than backup, the support of the new one OS Lion and of WebDAV cloud storage, the restoration of the data started dall' customer… and a lot other anchor will come rendered famous to short. The modernization to version 9 of Retrospect for Mac it will be possible only from the precedence versions 8.x and for those who they will acquire in this period version 8,2 of Retrospect for MAC the modernization it will be free." Best not to take this too seriously, being a loose translation of unofficial information, but if it's correct, I'm sure disgruntled users of version 8 will be pleased. I hope the bit about users of earlier versions not being eligible to upgrade is wrong, given how many people have probably stuck with 6 due to 8's problems.
  9. Retrospect 6.1 does not run on OS 9 as far as I know. But your 6.1 licence key should work for Retrospect 5.1 (included on the same CD, and/or downloadable from the support page), which does run on OS 9. Which version were the tapes created with?
  10. Eric Ullman (the product manager) wrote a single post in September: http://forums.support.roxio.com/topic/77321-windows-home-server-2011/ That's all I'm aware of apart from Mayoff. Maybe other staff are reading but not posting. In any case, I agree it's a shame we don't see more staff activity on here, despite it officially being a 'community' forum. The Retro-Talk e-mail list is another option to discuss Retrospect: http://list.dantz.com/mailman/listinfo/retro-talk The list has been really quiet lately, but if more people join and start being vocal on there too, maybe we'll start seeing a bit more official communication. There's also Twitter and Facebook: http://www.twitter.com/RoxioRetrospect http://www.facebook.com/RetrospectBackup
  11. I don't know the answers to your questions, but have found a bit of background information: http://forums.dantz.com/showtopic.php?tid/33499 (old Retrospect forum) http://msdn.microsoft.com/en-us/library/windows/desktop/aa381499%28v=vs.85%29.aspx (Microsoft website) Is the machine working fine aside from this error? Now that the backup server has been updated to v7.7, have you updated the client software to 7.7 as well? http://www.roxio.com/enu/support/retrospect/software_updates.html
  12. Which version of Retrospect 7.6 are you currently using (Professional, Single Server, etc.)? Which machine (and which OS) is running the main Retrospect program (not the client)? You'll probably need to upgrade to 7.7 to properly back up Windows 7 clients (which 7.6 does not support), but you should be eligible for upgrade pricing (i.e. no need to 'throw away' the old licence).
  13. Thanks for confirming. I hadn't properly understood your initial description of the computer, but I do now. You can't list the contents of a particular disc. You could try rebuilding the catalog, but that's a time-consuming process that I wouldn't suggest just yet. Have you tried running a "Verify" operation? I think it's under the "Tools" tab. There used to be an extension for mounting and viewing Retrospect discs in the Finder, but I think this was discontinued with version 5 (or an earlier release of version 6) due to problems with newer MacOS versions. (In any case, I haven't used it so can't say whether it would have been useful.) I've never heard of that before, but I guess anything's possible! To test this, try marking the new DVD-RW discs as "Missing" (in Configure -> Backup Sets), then try restoring some of the older data (i.e. something from discs 1 to 20). See if you have any luck then. You can mark the new discs as "found" again after doing this test. Do you remember ever having to run Retrospect's optical drive custom configuration process (inserting blank disks that Retrospect performed some tests on)? This shouldn't have been necessary for you, since your drive is officially supported by Retrospect. That would be handy if possible. There are some users on here who have used Retrospect for many years, and may have encountered this issue before.
  14. I doubt it; they are written in a format that only Retrospect recognises, as far as I know. So discs 1 to 20 were written on a different Mac? If so, do you still have that Mac? Are you able to find out the exact model number of the current Mac's internal DVD drive? Retrospect's "Devices" button should tell you this.
  15. Which exact version of Retrospect are you using (e.g. 6.1.230)? Can you remember which version you used to write the discs? Which DVD drive are you using? Is it the same one used to write the discs? Which MacOS version are you using, and what sort of Mac?
  16. No. Each Multi Server licence can only be installed on one server. But you can then install the free Retrospect Client software on as many servers/workstations as you wish to backup. To use 3 different servers as backup destinations, each with their own tape drive, you'll need 3 licences. If these servers will only be backing up their own local data (and/or workstation clients, but not other servers), you could get Single Server licences instead (cheaper). If you don't have multiple tape drives per server, then no, you won't need Advanced Tape Support. If your Exchange server is using a 'Small Business Server' version of Windows, you might find it cheaper to get a Small Business version of Retrospect (which includes Exchange Backup) for that particular server. I'm guessing that it isn't; just letting you know in case this option is applicable to you. P.S. I don't work for Retrospect. If you're looking for an official response, you're probably better off contacting their Sales department directly, as the staff do not post on here often.
  17. Thanks again. When I get around to trying it, I'll post the results somewhere on the forum, in case it's of interest to anybody else.
  18. So this isn't possible?: (1) Open Mac 6.1 backup set in Mac 8.2. (2) Transfer the 6.1 set's contents to a new Mac 8.2 backup set. (3) Open Mac 8.2 backup set in Win 7.7. (4) Transfer the 8.2 set's contents to a new Win 7.7 backup set.
  19. Thanks. That's good to hear. (We have v7.7, not v7.6; I have no intention of switching to the Mac version for our main backup solution, but it could be useful for transferring our old pre-v8 Mac data into the current Windows system.) My suggestion to the original poster: download the Mac trial version and sample it first, before considering a complete migration. I haven't personally used v8 yet, but there seems to be enough dissatisfaction with it to justify being very cautious (as you should be whenever contemplating a major change to your backup system). Keeping your old backup sets intact, as per Lennart's suggestion, would also be wise.
  20. I can see why scripts, configuration etc wouldn't carry over. But what about the Backup Sets? There was much talk on the old dantz.com forum about Retro 8 (Mac) and Retro 7 (Win) using the same backup set format (or at least being somewhat compatible). Did this eventuate into reality? Has anyone successfully migrated backup sets from one to the other, even in a read-only fashion?
  21. If you still have your v7.6 serial number, you can download the "Retrospect 7.6 for Windows Installer" from here: http://www.roxio.com/enu/support/retrospect/archived.html But that installer might not work for an 'Express' version of Retrospect, which you may have had if your copy was bundled with an external drive. In that case, you might have to search elsewhere (e.g. the drive manufacturer's website) for a suitable installer. Alternatively, you can download a 30-day free trial of "Retrospect 7.7 Professional" (which should be able to read/restore your files) from here: http://www.roxio.com/enu/products/retrospect/trial/retrospect-trial-download.aspx
  22. Lennart is correct. Additionally, it is worth noting that the "Professional" version of Retrospect includes the open-file backup feature at no additional cost. (It is only the "Server" and "Disk to Disk" versions where this has to be purchased as an add-on.)
  23. Great to hear! No problem. Here is what I did: (1) Click Configure -> Backup Sets. Leave the list of backup sets open. (2) Navigate (within the Windows interface, not Retrospect) to the location of your Retrospect catalog files. (On Windows XP, this is the "Retrospect Catalog Files" folder within My Documents; it should be somewhere similar in Windows 7.) (3) Select the .rbc files of the backup sets you want to add, in the order in which you want them to be listed in Retrospect. (Use shift-click, control-click, or drag a box to select multiple files at once.) (4) Drag them into Retrospect, dropping them into the white list in the "Configure -> Backup Sets" window (that you left open earlier). (5) If it worked, the details of each Backup Set should pop up in new windows within Retrospect. Close these, and you will hopefully see the sets listed in your desired order in the Backup Sets list. I am running Windows XP, but would expect this to work on Windows 7 as well. Haven't tried it on a Win7 machine yet, though.
  24. No problem! My questions related to a problem often discussed on the old Retrospect forum: people having difficulties backing up OSX 10.6 clients when users were logged out. But that's obviously not the issue in your case, if the problem occurs even when they are logged in. Glad to hear they work okay on your other server.
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