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Posts posted by rsleegers

  1. On 9/27/2018 at 4:45 PM, DavidHertzberg said:

    Here's why and how to fie a Support Request for a bug.

    I did so, and an agent replied with: "This does look like a new bug that we are investigating.  For now, please keep using the 15.1 version if it is working for you.  We hope to have the problem understood and resolved soon."

  2. Yes, I am seeing similar behavior. I thought it might be a one-off, but I arrived to such a hang up this morning. I've reverted as well. Proactive backups _do_ appear to continue handling missing clients, but if a script iterates through several clients, a missing client hangs the script, and blocks some others.

  3. DanJo, yes, I want the complete chain, but only the final result. When restoring a file from backup that has incremental blocks, only the final resulting file is wanted, not all the bits that led up to it. Transfer snapshot should do the same. If there is only one snapshot, there is no use for the history, as it cannot be parsed out anyways once the snapshot history is gone.

    Likely this behavior hasn't changed since I originally posted this over a year ago.

  4. You could try devcon.exe. I use it to detach a removable SATA drive that has ST3500 in its name:

    devcon find ST3500*
    devcon disable ST3500*
    devcon remove ST3500*

    You may have to run as administrator, and I find I have to close Retrospect first to release its file handles or the removal says I need to restart.

    There is also RemoveDrive mentioned in this thread which i have used for USB drives, although it too can get stuck when a program hasn't released the drive or file/folder.

  5. I had a similar situation with the Single Server version, in doing a backup set transfer. I ended up creating a second backup member on the same disk, and it was able to complete. That was about 3-4 sessions ago (these occur weekly). It has not recurred, but I have made other changes since then (notably disabling incremental block transfer). At the time, I wondered if there was some size limit like there used to be for 2 TB drives, but it didn't match up as in your case with 700 GB.

  6. I run a transfer backup once a week to a removable drive. This has worked well for quite a while as all clients will fit on one drive (500GB). However, since enabling block level incremental backup my backups no longer fit. I am selecting "Transfer all recent Snapshots" (the most recent snapshot for each source) for the script. When I browse the snapshots I see multiple copies of a file, and checking properties sometimes indicates the size on disk is small (indicating a change-only backup), but at times nearly the entire file size appears copied more than once. I only want the most recent backup. Are these two features incompatible?

  7. Running single server I suspect you do not have the Open File Add On.

    File "C:\Windows\SysWOW64\log.txt": can't read, error -1020 ( sharing violation) is a system log file which is probably open by windows all the time, and thus Retro cannot back it up.


    I always strive to have a normal backup run without any errors in the Backup log.

    Correct, I do not have the add-on. I like to have the logs clean too, so I do have some selectors in place already, and I add more as I have the time.


    Incidentally, Block level backup by default is only invoked for files over 100MB so either this is a very big log, or maybe you have lowered the BLI threshold.

    I snipped out some lines, but it's nice to know I can adjust the threshold. My main concern was with the REGDB errors, which may be related to doing a local backup instead of a client-based backup.

  8. -     01/06/2015 4:00:06 AM: Copying Local Disk (C:)
                Backing up 0 out of 7 files using block level incremental backup, storing full backups for remaining 7.
                File "C:\Windows\SysWOW64\log.txt": can't read, error -1020 ( sharing violation)
                VssWSetCompResult: res =1,101
                Writer "COM+ REGDB Writer" backup failed, error -1101 ( file/directory not found).
                Component "COM+ REGDB" backup failed, error -1101 ( file/directory not found).

          01/06/2015 4:10:52 AM: Snapshot stored, 252.6 MB


    Is there anything I can do to address the COM+ REGDB errors? They occur while backing up files on the backup server itself. This has been happening for several months since before the current version. I have Single Server

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  9. I cannot update a 32-bit client from 9.0 to 9.5 using Retrospect (Single Server).


    Configure, Clients, select client, Tools, Update, select "Win_Client_Update_9_5_0_139.rcu" (from .zip download). The dialog is "Really update from version 9.0 (187) to 9.5.0 (139)?", and I click Ok. I receive Error dialog: "Client CLIENT could not be updated. error -1 (unknown).


    64-bit clients seem to work. The full download Retrospect_9_5_0_140.zip has the same .RCU file in both the 32 and 64 bit folders (in the roem\Tools folders). The 32-bit installer at each machine also seems to work.


    Must I run the installer on each 32-bit machine, or should there be a separate .RCU (version 9.0 looks to use the same .RCU for each)? I've been able to use the Tools, Update in version 9.0 (although sometimes I had to install in person if there was an Administrator access problem.)

  10. I looked at a Windows 7 machine we have (Home Premium) and it has a hidden C:\Documents and Settings JUNCTION folder, which links to C:\Users. However, when I look inside using a command prompt it is empty. The C:\Users folder has what you would expect in it. Navigating to C:\Documents and Settings in Windows explorer yields an access denied error.


    So looks like you will have to add C:\Users to your backup list.

  11. How is everyone liking the new forum? Any concerns?

    I have disabled notifications on the old forums and followed a couple of forums on the new system but have not yet received any messages since Friday. I received the password reset email fine, although it went to my spam folder. There are new messages which I should have received in the daily digest. I double checked notification settings but do not see anything amiss.
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