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ChrisW76

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Posts posted by ChrisW76

  1. "to this drive" you write, but not "from this computer using this cable". Does that mean you run the drive with other hardware on Retrospect?

     

    Thank you for your reply!

     

    Sorry, I should have been more specific: On the same machine with the same hardware configuration and the same OS, BRU and PreStore work without problem. Retrospect (which was tested first in version 9) and subsequently again recently (after disabling/uninstalling the other software) throws this error.

     

    The SCSI drivers and firmware are the most recent.

     

    Cheers, Chris W.

  2. Hi!

     

    I have recently been trying out the new Retrospect 10 and unfortunately I have had the same trouble with it as Retrospect 9. Whenever I try to backup to our HP Ultrium 448 LTO2 SCSI drive on Mac OS X 10.7.3 I get a

    "error -100 ( device rejected command)" which effectively aborts the backup.

     

    I have no trouble short erasing or long erasing tapes and adding them to backup sets. It is only when I try to backup to them that the error occurs. Anybody got any ideas what to do next?

     

    post-32103-0-94728900-1354309508_thumb.jpg

     

    Backup with PreSTORE and BRU to this drive works without issues.

     

    Cheers, Chris W.

  3. Hi!

     

    One annoying problem I have is that in order to do a Grandfather-Father-Son backup, I use a script to transfer the most recent backups from a daily tape set to a weekly tape set. If in the middle of this transfer another backup runs that needs to use the tape drive, it causes the tape-to-tape transfer to stop (as according to the log one of the tapes unexpectedly unmounted).

     

    The expected behaviour is that while the tape-to-tape transfer is running, Retrospect should not start any other backups requiring use of the tape drive. Or it should recognise that one of the tape drives is in use by another backup script and try again once it is no longer being used.

     

    If order to do my weekly transfer now I need to manually reschedule all scripts and disable proactive backups. Very annoying!

     

    Let me know if this is unclear!

     

    Cheers, Chris W.

  4. This is very stupid of Roxio to do, especially if you are running a daily schedule and need to get it ready for the following days backup run, Roxio please sort this out !!!!

     

    If I set a cronjob on a linux, unix or mac system, it does not complain, it is common knowledge that it will only run the next day if the current time has passed.

     

    Hi!

     

    Secret here is to first set the date you want script to start to the next day. Then you can set the time to anything you want.

     

    Cheers, Chris W.

  5. What kind of SCSI card do you have?

    Have you updated the card drivers?

    Have you updated the card firmware?

     

    Hi!

     

    We use an ATTO UL5D with the latest firmware and drivers for Mac OS X. Even without latest firmware, problem is that Retrospect gets itself into a state whereby it can't use media for a script because the script is using it. It seems like a variant of a race condition to me.

     

    Cheers, Chris W.

  6. Hi!

     

    I am having a problem with a Copy Backup script. The aim is to make a copy from our Daily Incremental tape to our Weekly tapes. The tape library is a Dell 132T and it has twin LTO3 drives connected to an Apple Xserve via U320 SCSI running Mac OS X 10.5.8 and the latest version of Retrospect (8.2.0 (399)) with the Advanced Tape License.

     

    Essentially, the transfer alll seems to be going well, but periodically it stops usually during a verification step and asks for a tape it is already using. When you try to choose the tape (which is already loaded in the tape drive, it says that it already in use. There is no way to clear this apart from stopping the script and running it again. See the attached screenshot for details. There are no errors recorded in the Retrospect log or system logs as far as I can find. It just seems that part way through the verification, Retrospect decides that on one hand it doesn't have access to the media it is using and on the other hand it does and it is locking it out. What on Earth is going on?

     

    I have already tried completely reinstalling Retrospect from scratch and reconfiguring, but the problem comes back.

     

    Cheers, Chris W.

  7. Hi!

     

    We have Retrospect set up to notify us when it completes and operation via e-mail. While great to have this built-in (and not an AppleScript like in 6.1), the amount of information being sent through is very minimal. Most of the time, it says something like: "XXX script completed with errors, see log for details".

     

    Is it possible to change this e-mail notification to send through the log for the backup in its entirety?

     

    Cheers, Chris W.

  8. Hi!

     

    I have had problems with the whole "Needs Media" error before, but got a new one today and so thought I had better post it. Essentially we have been backing up to disk and then backing up weekly to tape the latest backup using a Copy Backup script.

     

    Up until recently for speed, I had the Verify option turned off. With it now turned on though it gets to the end of the backup and then the "Needs Media" icon starts flashing. Obviously odd as the media is in the drive and waiting. Upon clicking on the icon and trying to select the media in the drive I get this:

     

    verifymedia.png

     

    Any ideas?

     

    Cheers, Chris W.

     

  9. Hi!

     

    Something I would really like to see in a future version is a multi-source Copy Backup.

     

    We are presently setup to copy to a tape set once per week the latest backup from a number of disk sets (have multiple disk sets so I can ensure all of the laptops get backed up each day). I have got around this by creating multiple Copy Backup scripts that are scheduled one after the other.

     

    Or is there another way to do this?

     

    Cheers, Chris W.

  10. This is kinda sorta like Steps to Reproduce, except when you get to "tried to get Retrospect to..." you give up on the specifics and provide only the most general description of what you did.

     

    Sure:

     

    1. Launch Retrospect console/application.

    2. Go to Media Sets and press the Add button (for me the console sometimes freezes/becomes unresponsive at this point - generally I force quit after 2-3 minutes, then restart the Retrospect Engine as well as console - just tried waiting 20 minutes for it to come back).

    3. Choose Media Set Type Disk, leave Catalog in default place, no media set security and click Add. Name chosen was 'Media Set A'.

    4. Select Server1 (first local hard disk) as member for the Media Set.

    5. Backup anything to this new Media Set in the standard way (I just choose one file on a connected disk).

    6. Once complete, in the Terminal do 'sudo cp -Rp /Volumes/Server1/Retrospect /Volumes/Server2/. Confirm permissions are correct before proceeding.

    7. In Retrospect console, go to Media Sets and click on 'Media Set A'.

    8. Go to the Members tab.

    9. Click on the one member in the list. This will have a path of /Volumes/Server1.

    10. Click on the Pencil icon.

    11. Try to choose Server2 as the new location.

    12. Note cryptic error message and check console for error detailed in first post (path invalid).

     

    Hopefully this helps!

     

    Cheers, Chris W.

  11. Useful information would be:

     

    (1) version of Mac OS X (10.x.x) and flavor (server, non-server)

     

    (2) your hardware specifics

     

    Perhaps if you provided some information, those with similar configurations could test.

     

    Russ

     

    Hi!

     

    Here is a shortened version of the output from System_Profiler:

     

     

    Hardware:

     

    Hardware Overview:

     

    Model Name: Xserve

    Model Identifier: Xserve1,1

    Processor Name: Dual-Core Intel Xeon

    Processor Speed: 2 GHz

    Number Of Processors: 2

    Total Number Of Cores: 4

    L2 Cache (per processor): 4 MB

    Memory: 7 GB

    Bus Speed: 1.33 GHz

    Boot ROM Version: XS11.0080.B01

    SMC Version (system): 1.11f5

    LOM Revision: 1.2.8

    Serial Number (system): System Serial#

    Hardware UUID: 00000000-0000-1000-8000-0019E3E7D26E

     

    Software:

     

    System Software Overview:

     

    System Version: Mac OS X Server 10.5.8 (9L34)

    Kernel Version: Darwin 9.8.0

    Boot Volume: Server1

    Boot Mode: Normal

    Computer Name: CPU006-Zeus

    User Name: Zeus (zeus)

    Time since boot: 15:10

     

    ATA:

     

    ATA Bus:

     

    MATSHITACD-RW CW-8124:

     

    Model: MATSHITACD-RW CW-8124

    Revision: DA0H

    Serial Number:

    Detachable Drive: No

    Protocol: ATAPI

    Unit Number: 0

    Socket Type: Internal

    Low Power Polling: Yes

    Power Off: No

     

    Disc Burning:

     

    MATSHITA CD-RW CW-8124:

     

    Firmware Revision: DA0H

    Interconnect: ATAPI

    Burn Support: Yes (Apple Shipping Drive)

    Cache: 2048 KB

    Reads DVD: Yes

    CD-Write: -R, -RW

    Write Strategies: CD-TAO, CD-SAO, CD-Raw

    Media: Insert media and refresh to show available burn speeds

     

    FireWire:

     

    FireWire Bus:

     

    Maximum Speed: Up to 800 Mb/sec

     

    Built-in Hub:

     

    Manufacturer: Unknown

    Model: Unknown

    Maximum Speed: Up to 800 Mb/sec

    Connection Speed: Unknown

     

    Graphics/Displays:

     

    ATI Radeon X1300:

     

    Chipset Model: ATY,RadeonX1300

    Type: Display

    Bus: PCIe

    Slot: Mezzanine

    PCIe Lane Width: x8

    VRAM (Total): 64 MB

    Vendor: ATI (0x1002)

    Device ID: 0x7146

    Revision ID: 0x0000

    ROM Revision: 113-xxxxxx-145

    EFI Driver Version: 01.00.145

    Displays:

    KVM:

    Resolution: 1024 x 768 @ 60 Hz

    Depth: 32-Bit Color

    Core Image: Hardware Accelerated

    Main Display: Yes

    Mirror: Off

    Online: Yes

    Quartz Extreme: Supported

    Rotation: Supported

     

    Memory:

     

    Memory Slots:

     

    ECC: Enabled

     

    BRANCH 0 CHANNEL 0/DIMM 1:

     

    Size: 512 MB

    Type: DDR2 FB-DIMM

    Speed: 667 MHz

    Status: OK

    Manufacturer: 0x80CE

    Part Number: 0x4D3339355436353533435A342D4345363120

    Serial Number: 0x25124B93

     

    BRANCH 0 CHANNEL 1/DIMM 2:

     

    Size: 512 MB

    Type: DDR2 FB-DIMM

    Speed: 667 MHz

    Status: OK

    Manufacturer: 0x80CE

    Part Number: 0x4D3339355436353533435A342D4345363120

    Serial Number: 0x25124B90

     

    BRANCH 1 CHANNEL 0/DIMM 3:

     

    Size: 1 GB

    Type: DDR2 FB-DIMM

    Speed: 667 MHz

    Status: OK

    Manufacturer: 0x0198

    Part Number: 0x000000000000000000000000000000000000

    Serial Number: 0x022012E8

     

    BRANCH 1 CHANNEL 1/DIMM 4:

     

    Size: 1 GB

    Type: DDR2 FB-DIMM

    Speed: 667 MHz

    Status: OK

    Manufacturer: 0x0198

    Part Number: 0x000000000000000000000000000000000000

    Serial Number: 0x02201148

     

    BRANCH 0 CHANNEL 0/DIMM 5:

     

    Size: 1 GB

    Type: DDR2 FB-DIMM

    Speed: 667 MHz

    Status: OK

    Manufacturer: 0x0198

    Part Number: 0x000000000000000000000000000000000000

    Serial Number: 0x0220128A

     

    BRANCH 0 CHANNEL 1/DIMM 6:

     

    Size: 1 GB

    Type: DDR2 FB-DIMM

    Speed: 667 MHz

    Status: OK

    Manufacturer: 0x0198

    Part Number: 0x000000000000000000000000000000000000

    Serial Number: 0x032012CF

     

    BRANCH 1 CHANNEL 0/DIMM 7:

     

    Size: 1 GB

    Type: DDR2 FB-DIMM

    Speed: 667 MHz

    Status: OK

    Manufacturer: 0x80CE

    Part Number: 0x4D3339355432393533435A342D4345363120

    Serial Number: 0x070F6798

     

    BRANCH 1 CHANNEL 1/DIMM 8:

     

    Size: 1 GB

    Type: DDR2 FB-DIMM

    Speed: 667 MHz

    Status: OK

    Manufacturer: 0x80CE

    Part Number: 0x4D3339355432393533435A342D4345363020

    Serial Number: 0x040258CA

     

    PCI Cards:

     

    ATY,RadeonX1300:

     

    Name: ATY,Sphyrna

    Type: display

    Driver Installed: Yes

    Bus: PCI

    Slot: Mezzanine

    Vendor ID: 0x1002

    Device ID: 0x7146

    Subsystem Vendor ID: 0x1002

    Subsystem ID: 0x7146

    Revision ID: 0x0000

    Link Width: x8

    Link Speed: 2.5 GT/s

     

    ATTO ExpressPCI UL4D:

     

    Name: scsi

    Type: SCSI Bus Controller

    Driver Installed: Yes

    Bus: PCI

    Slot: Slot-1

    Vendor ID: 0x117c

    Device ID: 0x0030

    Subsystem Vendor ID: 0x117c

    Subsystem ID: 0x8013

    Revision ID: 0x0008

     

    ATTO ExpressPCI UL4D:

     

    Name: scsi

    Type: SCSI Bus Controller

    Driver Installed: Yes

    Bus: PCI

    Slot: Slot-1

    Vendor ID: 0x117c

    Device ID: 0x0030

    Subsystem Vendor ID: 0x117c

    Subsystem ID: 0x8013

    Revision ID: 0x0008

     

    Parallel SCSI:

     

    SCSI Parallel Domain 0:

     

    Initiator Identifier: 7

     

    SCSI Target Device @ 1:

     

    Manufacturer:

    Model:

    Revision:

    SCSI Target Identifier: 1

    SCSI Device Features:

    SCSI Initiator/Target Features:

    Peripheral Device Type: 0

     

    SCSI Logical Unit @ 0:

     

    Capacity: 5.46 TB

    Manufacturer: IFT

    Model: A08U-C2412

    Revision: 342P

    Removable Media: Yes

    Detachable Drive: No

    BSD Name: disk4

    Mac OS 9 Drivers: No

    SCSI Logical Unit Identifier: 0

    Partition Map Type: GPT (GUID Partition Table)

    S.M.A.R.T. status: Not Supported

    Volumes:

    AresRAID:

    Capacity: 5.46 TB

    Available: 911.83 GB

    Writable: Yes

    File System: Journaled HFS+

    BSD Name: disk4s2

    Mount Point: /Volumes/AresRAID

    Volumes:

    disk4s2:

    Capacity: 5.46 TB

    Available: 911.83 GB

    Writable: Yes

    File System: Journaled HFS+

     

    SCSI Parallel Domain 1:

     

    Initiator Identifier: 7

     

    SCSI Target Device @ 0:

     

    Manufacturer: DELL

    Model: PV-132T

    Revision: 310D

    SCSI Target Identifier: 0

    SCSI Device Features:

    SCSI Initiator/Target Features:

    Peripheral Device Type: 8

     

    SCSI Logical Unit @ 0:

     

    Manufacturer: DELL

    Model: PV-132T

    Revision: 310D

    SCSI Logical Unit Identifier: 0

     

    SCSI Target Device @ 1:

     

    Manufacturer: IBM

    Model: ULTRIUM-TD3

    Revision: 6B20

    SCSI Target Identifier: 1

    SCSI Device Features: Wide, Sync, DT

    SCSI Initiator/Target Features: Wide, Sync, DT

    Peripheral Device Type: 1

     

    SCSI Logical Unit @ 0:

     

    Manufacturer: IBM

    Model: ULTRIUM-TD3

    Revision: 6B20

    SCSI Logical Unit Identifier: 0

     

    SCSI Target Device @ 2:

     

    Manufacturer: IBM

    Model: ULTRIUM-TD3

    Revision: 6B20

    SCSI Target Identifier: 2

    SCSI Device Features: Wide, Sync, DT

    SCSI Initiator/Target Features: Wide, Sync, DT

    Peripheral Device Type: 1

     

    SCSI Logical Unit @ 0:

     

    Manufacturer: IBM

    Model: ULTRIUM-TD3

    Revision: 6B20

    SCSI Logical Unit Identifier: 0

     

    SAS:

     

    SAS Domain 2:

     

    Vendor: LSILogic

    Product: Built In SAS

    Revision: Firmware 1.17.0.0, NVData version 8

    Initiator Identifier: 169

     

    SCSI Target Device @ 12:

     

    SAS Address: 6E:5B:3E:26:C5:B7:B0:82

    SCSI Target Identifier: 12

    SCSI Peripheral Device Type: 0

    Manufacturer: ATA

    Model: WDC WD740ADFD-00

    Revision: 7QR5

     

    SCSI Logical Unit @ 0:

     

    Capacity: 69.25 GB

    SCSI Logical Unit Number: 0

    Model: WDC WD740ADFD-00NLR5

    Revision: 21.07QR5

    Serial Number: WD-WMANS2249858

    SATA Device: Yes

    Removable Media: No

    Detachable Drive: No

    BSD Name: disk0

    Mac OS 9 Drivers: No

    Bay Name: "Bay 1"

    Partition Map Type: APM (Apple Partition Map)

    S.M.A.R.T. status: Verified

    Volumes:

    Boot OSX:

    Capacity: 128 MB

    Writable: Yes

    File System: HFS+

    BSD Name: disk0s2

    Mount Point:

    Volumes:

    disk0s2:

    Capacity: 128 MB

    Writable: Yes

    File System: HFS+

     

    SCSI Target Device @ 13:

     

    SAS Address: 6E:5B:3E:26:C4:B6:B1:7E

    SCSI Target Identifier: 13

    SCSI Peripheral Device Type: 0

    Manufacturer: ATA

    Model: WDC WD740ADFD-00

    Revision: 7QR5

     

    SCSI Logical Unit @ 0:

     

    Capacity: 69.25 GB

    SCSI Logical Unit Number: 0

    Model: WDC WD740ADFD-00NLR5

    Revision: 21.07QR5

    Serial Number: WD-WMANS2248764

    SATA Device: Yes

    Removable Media: No

    Detachable Drive: No

    BSD Name: disk2

    Mac OS 9 Drivers: No

    Bay Name: "Bay 2"

    Partition Map Type: APM (Apple Partition Map)

    S.M.A.R.T. status: Verified

    Volumes:

    Boot OSX:

    Capacity: 128 MB

    Writable: Yes

    File System: HFS+

    BSD Name: disk2s2

    Mount Point:

    Volumes:

    disk2s2:

    Capacity: 128 MB

    Writable: Yes

    File System: HFS+

     

    SCSI Target Device @ 10:

     

    SAS Address: 8B:85:40:26:9F:A3:8B:8B

    SCSI Target Identifier: 10

    SCSI Peripheral Device Type: 0

    Manufacturer: ATA

    Model: WDC WD6400AAKS-4

    Revision: 4C07

     

    SCSI Logical Unit @ 0:

     

    Capacity: 596.17 GB

    SCSI Logical Unit Number: 0

    Model: WDC WD6400AAKS-41H2B0

    Revision: 07.04C07

    Serial Number: WD-WMASY6800934

    SATA Device: Yes

    Removable Media: No

    Detachable Drive: No

    BSD Name: disk1

    Mac OS 9 Drivers: No

    Bay Name: "Bay 3"

    Partition Map Type: GPT (GUID Partition Table)

    S.M.A.R.T. status: Verified

    Volumes:

    Server1:

    Capacity: 595.85 GB

    Available: 74.38 GB

    Writable: Yes

    File System: Journaled HFS+

    BSD Name: disk1s2

    Mount Point: /

    Volumes:

    disk1s2:

    Capacity: 595.85 GB

    Available: 74.38 GB

    Writable: Yes

    File System: Journaled HFS+

     

    USB:

     

    USB High-Speed Bus:

     

    Host Controller Location: Built In USB

    Host Controller Driver: AppleUSBEHCI

    PCI Device ID: 0x268c

    PCI Revision ID: 0x0009

    PCI Vendor ID: 0x8086

    Bus Number: 0xfd

     

    USB Bus:

     

    Host Controller Location: Built In USB

    Host Controller Driver: AppleUSBUHCI

    PCI Device ID: 0x2688

    PCI Revision ID: 0x0009

    PCI Vendor ID: 0x8086

    Bus Number: 0x1d

     

    USB:

     

    Product ID: 0x0131

    Vendor ID: 0x09eb

    Version: 1.01

    Speed: Up to 1.5 Mb/sec

    Manufacturer: Rextron

    Location ID: 0x1d200000

    Current Available (mA): 500

    Current Required (mA): 100

     

    USB Bus:

     

    Host Controller Location: Built In USB

    Host Controller Driver: AppleUSBUHCI

    PCI Device ID: 0x2689

    PCI Revision ID: 0x0009

    PCI Vendor ID: 0x8086

    Bus Number: 0x3d

     

    Frontpanel Controller:

     

    Product ID: 0x8261

    Vendor ID: 0x05ac (Apple Inc.)

    Version: 0.10

    Speed: Up to 12 Mb/sec

    Manufacturer: Apple Computer

    Location ID: 0x3d100000

    Current Available (mA): 500

    Current Required (mA): 50

     

    USB Bus:

     

    Host Controller Location: Built In USB

    Host Controller Driver: AppleUSBUHCI

    PCI Device ID: 0x268b

    PCI Revision ID: 0x0009

    PCI Vendor ID: 0x8086

    Bus Number: 0x7d

     

    USB Bus:

     

    Host Controller Location: Built In USB

    Host Controller Driver: AppleUSBUHCI

    PCI Device ID: 0x268a

    PCI Revision ID: 0x0009

    PCI Vendor ID: 0x8086

    Bus Number: 0x5d

     

    Volumes:

     

    net:

     

    Type: autofs

    Mount Point: /net

    Mounted From: map -hosts

    Automounted: Yes

     

    home:

     

    Type: autofs

    Mount Point: /home

    Mounted From: map auto_home

    Automounted: Yes

     

    Servers:

     

    Type: autofs

    Mount Point: /Network/Servers

    Mounted From: map -fstab

    Automounted: Yes

     

    Cheers, Chris W.

  12. Typing "mount" in a shell session on the Engine host machine, what do you see?

     

    Or you could repeat your tests and instead of moving it to a RAID, move it to a locally attached single disk volume. Same issue(s)?

     

    Well, I am not sure what is going on but this certainly isn't a volume that moves around. Here is the results of the mount command:

     

     

    zeus:~ zeus$ mount

    /dev/disk1s2 on / (hfs, local, journaled)

    devfs on /dev (devfs, local)

    fdesc on /dev (fdesc, union)

    /dev/disk3 on /Volumes/Server2 (hfs, local, journaled)

    /dev/disk4s2 on /Volumes/AresRAID (hfs, local, journaled)

    map -hosts on /net (autofs, automounted)

    map auto_home on /home (autofs, automounted)

    map -fstab on /Network/Servers (autofs, automounted)

     

    This is on Mac OS X 10.5.8 Server on an Intel Xserve.

     

    Just to make sure I even restarted the server between attempts to tell Retrospect where to find the member of the disk set.

     

    As above I did try this on a locally attached disk as well and got the same error when trying to relocate the member.

     

    One thing of note: when I first changed to 8.2 final from 8.2b1, all of the local disks were repeated twice in the list of sources with one of each pair having the lightening symbol beside them to indicate the media was off-line. I used the Minus (-) button in the source list to remove the ones that had the lightening symbol beside them. Maybe Retrospect is confused because it is detecting the local disks now as somehow different, but at the same path?

     

    Cheers, Chris W.

  13. Hi!

     

    For further testing I created a Media Set called TestMediaMove which had one member on one of my disks (Server1). I then did a small backup to it and copied the backup to another disk (AresRAID). I then tried to get Retrospect to either locate it or rebuild it (which failed due to their being no password).

     

    Unless my machine is an unusual example, with Retrospect 8.2 if you have an non-password protected media set and wish to move the members to another drive, then you are out of luck. Tell me I'm wrong!

     

    Cheers, Chris W.

  14. Even better: if you think you want to be clever and just Rebuild the catalogue off the media set stored in a new location you had better hope that you bothered to use a password for the media set, because Retrospect demands to know the Media Set Password anyway. And if you don't know it (because there isn't one), then you get the helpful An error occurred and in the log:

     

    Jul 28 20:01:30 zeus Retrospect [46978]: BackupSetController::clickOkForRebuildDiskPasswordSheet exception TCipher is invalid

     

    Great - is it just my machine or does this apply to anyone?

     

    Cheers, Chris W.

  15. Hi!

     

    I had this problem with beta 2 and I am disappointed to see that it has carried across to the final 8.2 release. In essence I cannot tell Retrospect where to find the member on my hard disk.

     

    A picture is worth a 1000 words, so let me try showing you what I mean. After selecting a disk set and clicking Verify, I get the Need media alert. I click the Choose Media... button and this appears:

     

    medialocate.png

     

    Now what? I can't double-click on the folder (does nothing), New Folder... isn't what I want, Stop stops the Verification, Cancel takes me back and Add isn't at all what I want here.

     

    Ok, so I think to myself, maybe I should just try selecting the Member and clicking the Edit button to relocate it. Nope - selecting the disk it is on and clicking Save results in the following:

     

    erroroccured.png

     

    So, I check out the Console to see if this useless message might relate to something I can fix. All I see is this at the end of the log:

     

    Jul 28 19:35:16 zeus Retrospec [46978]: BackupSetController::clickOkForAddDiskMember exception: path invalid

     

    Clicking Repair appears to work initially, but Retrospect still can't find the media. I have tried quitting the Retrospect engine, renaming the disk and restarting the Retrospect engine, but even this does not work.

     

    Does anybody have any ideas or do I just have to delete everything and start again?

     

    Cheers, Chris W.

  16. Hi!

     

    I have a temporary license code, but it has expired. I will try downloading again to get another one, but if this doesn't work then I will probably need another solution until the Mac beta is finally released.

     

    Incidentally, I tried calling technical support 3 times on the number on this page for New Zealand: http://www.retrospect.com/supportupdates/service/contact/softwareinformation/

     

    I got the message of all of EMC representatives are busy, please try again later. Along with the bouncing e-mails, it is kind of frustrating!

     

    Cheers, Chris W.

  17. Hi!

     

    While Retrospect is 'in transition' does anybody know what the story is with support? The website has now been updated to reflect the new owners, but all of the content still redirects to EMC. As you would expect, the e-mail address I had for my technical support contact is now bouncing, so I need to know what we are supposed to do?

     

    The reason I need to talk to them is that I am looking to get a temporary license code for the Windows version, as that is the only version that backs up my Mac servers at a respectable pace. I had hoped that the Mac beta would have been out by now, but no such luck, so I need to stick with the Windows version until it arrives. Of course, if somebody wanted to PM me the latest work in progress, this would also be fine!

     

    Cheers, Chris W.

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