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Everything posted by davidcasti

  1. This problem was eventually tracked down to Firewalk X. Version 2.2.3b5, combined with deactivating the client countdown, resolves the problem.
  2. I have a very similar experience. With MacOS X 10.2, client version 5.0.536, the windows backup server correctly finds the client and puts up a dialog asking the user to backup or defer. Regardless of what the user does, the server hangs at "Preparing to execute" forever. This is an intermittent problem. Sometimes by stopping the backup server and restarting it, the client will be successfully backed up. Standard uninstall / reboot / reinstall sequence has no impact on the problem. We would all benefit from some additional debugging tools to see what the server is actually doing (and seeing) when it is "preparing to execute". Is there a hidden debugging option that can be activated?
  3. Client version is 5.0.536. I have tried uninstalling & reinstalling, no luck. The client has never successfully completed a full backup. However, after a crash, the backup will resume once the client is restarted. About 30 - 60 minutes of backup occurs before the next crash. The exact time varies, but the pattern is consistent. Thanks, David.
  4. Hello, I can consistently panic my MacOS 10.2 client when it is being backed up from my Retrospect 6.0 windows server. Here is the panic log -- panic(cpu 0): zalloc Latest stack backtrace for cpu 0: Backtrace: 0x0008598C 0x00085DBC 0x00028B8C 0x000429F0 0x0002D96C 0x001D4730 0x000F1798 0x38DA96A0 0x38DA93FC 0x00203A6C 0x00092870 0x406C6973 Kernel loadable modules in backtrace (with dependencies): com.pliris.FWXDriver(2.2.2)@0x38d8d000 Proceeding back via exception chain: Exception state (sv=0x237E9A00) PC=0x90013C0C; MSR=0x0000D030; DAR=0xE0034000; DSISR=0x40000000; LR=0x00004618; R1=0xF1529530; XCP=0x00000030 (0xC00 - System call) Kernel version: Darwin Kernel Version 6.1: Fri Sep 6 23:24:34 PDT 2002; root:xnu/xnu-344.2.obj~2/RELEASE_PPC -- Any ideas? Thanks, David.
  5. Open where? There are no firewalls/routers/etc. between the server and the client. Both are windows 2000 machines. How can I check to see if port 497 is open?
  6. I have Retrospect 5.6.132 Desktop Edition running on Windows, and my clients are not showing up. If I go to "backup clients database" and click "add...", I get a window showing "Clients by Piton Name Service using multicast...". This window is empty. If I click on "Test..." and enter an IP address on my local LAN (same subnet & everything... no multiple interfaces or other weirdness), I get a response: "Found a backup client", correctly reporting the machine name, client version, and IP address. The clients are not running ZoneAlarm, PGP, or other personal firewall software that would block the multicast.
  7. Hello, I'm backing up some Linux volumes via Samba to my Windows 2000 workstation running Retrospect 5.6. Whenever these volumes are backed up for the first time in a new backup set, Retrospect crashes on an assertion error... datetime.cpp I think. An assert.utx file is generated saying to send the file to support, but the support autoresponder says that I should post here. What is the correct next step to troubleshoot this problem?
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